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Business Profile

Gymnasium

ABC Anytime Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in ******** ****, I was a member of Anytime Fitness and use to be regular to the gym. I cancelled my membership at that time and left the gym never to return. I still didn't return but I see 2 charges on my credit card. I emailed the business about it and they said that "I didn't cancel, I just froze the membership". I asked them to cancel, but they're NOT cancelling the membership. I told them I am usually not in town so send me a cancellation form that I can sign and send it to them. They're refusing and asking me to come. ***** **** ********* ******* *** ******** they are saying no to cancellation. It was ** ***** ** **** ** *****l, and they purposely didn't (instead just froze it), *** *** ******* ****** **** ** ****** *******. Now when I want to cancel* ******* ******** ********** **** ** ** ***** ***** ** ******. * **** **** **** *** ** * *** *** *********** ** ******* ******** **** *** **** **** ** ****** **** ** *****

    Business Response

    Date: 26/06/2023

    Thank you for giving us the opportunity to respond. Prior to receiving this complaint, we canceled ******************************* membership on *** ****.  ************** asked us to freeze his membership since there was a chance that he would return back to ******* or that he would relocate close to another Anytime Fitness gym. The advantage of freezing your membership is that the member is not charged anything but the member gets to keep the rate they are paying. This is advantageous to the member as rates  keep on increasing but they are not charged anything. We would never take the liberty of freezing anyone's membership without being asked to do so. Furthermore, we cannot freeze a membership and cancel it, while it is frozen. All of our member's that place their memberships on freeze are informed of this policy.

    Even though we did not formally receive a cancellation form, from ******, I took into consideration that he moved and could not be physically present to cancel his membership. * ******* **** ** *** *** * ****** since it clearly states on our membership agreements that member's either need to come to the gym to cancel their memberships or mail us a cancelation letter. *************************** did not come into the gym to cancel his membership nor did he mail us a letter requesting to cancel his membership.  Even though we canceled his membership, we cannot cancel anyone's membership that is frozen. *************************** was informed of this policy. All of our members need to give *** Fitness, which is our financial company that handles billing, 30-days written notice of their cancellation, which is exactly what we did *************

ABC Anytime Fitness is NOT a BBB Accredited Business.

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