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Business Profile

Flooring Contractors

Simply Dynamic Floors Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my partner are selling our homes to buy * home together, so we hired Simply Dynamic to remove and install carpet for the sale of our homes. ***** came to my home first to do measurements. We picked a carpet at that time. Then we both drove to my partners home to do measurements. While at his house he picked a solid color carpet and I told ***** at that time, I want to switch mine to that color as well so we will both have the same carpet installed. Received the quote on May *, 20**. I looked at the price and approved. My partner's carpet was installed first, on May 2*, 20** in * day. It was the correct order. My carpet was installed the next * days. I was not home when the installers arrived and left a door code with *****. When I returned home that evening, I saw the wrong carpet was installed. I was able to get in touch with ***** the next morning, and she said because I approved it, there is nothing they can do. I explained, I approved the price, I do not know the codes they use. I spoke to ******, he said because he won't be able to resell the carpet installed, and he had to pay * installers $**/hour each, he would lose money, unless I pay more to have the correct carpet ordered. I said no. ****** recommended I change the color of my walls upstairs instead. At that point, I said if I have to change the paint I would like a discount on the carpet then. He offered **% off the carpet ($***). The installers also took all the left-over rolls away, but when asked, they said there was none left. ****** recommended I cut into a closet carpet to use as a patch. It was only when I provided video evidence via my doorbell camera, they said they will order a piece in as I now have a patch I need to repair. I asked ****** to revisit the resolution as this has been a very negative experience and that I was left with carpet that I originally did not order. He emailed back that the resolution he offered "exceeds typical industry standards". and resent the invoice.

    Customer Answer

    Date: 06/06/2025

    Please see attached consent form.

    Customer Answer

    Date: 08/06/2025

    I had to pay the invoice to prevent ***% interest charges that would be starting to occur on June **, 2025. In the e transfer, I added a note, I will attach a screenshot.

    Customer Answer

    Date: 04/07/2025

    Hello, 

     

    There has been no update or contact regarding any further resolution from the company. They did deliver a small carpet roll that was originally thrown out by the installer, but other than that, nothing. 

    Business Response

    Date: 11/07/2025

    See PDf for Response

Simply Dynamic Floors Ltd. is BBB Accredited.

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