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Business Profile

Exercise and Wellness

Stretchlab (Calgary)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 12th, 2024 I Signed up for a 4x50 Membership for my mum *********** with StretchLab. Payment was of $399+Taxes. My mum used the service for a while but as a stroke patient, it did not work for her. Then she stopped using it. She was not staying with me so I didnt know she stopped but after she left, I saw a charge on my account and called on Nov 18 2024 to cancel. Then on Dec 12 I got another charge. When I called then they said I needed 30days notice but I had given only 25 days. I pleaded with them that I have being paying for unused credit as my mum stopped the sessions for a while so if they can the previous charges and refund the Dec charge but they refused. This is not a case of no show as the sessions were not even booked at all so they had the hours free. They said I have to use the credit myself. I told them I do not need the stretch but I can take a massage machine with the amount so I can send to my mum who lives in ****** because she is not around to come for the stretch but they refused. They make it very had to get out of a contract with them and this is an unfair practice. I asked them when last my mum was treated and they have all ignored my emails to date. I believe she might have last gone in oct 2024. So I was charged in October and November for no service and when I called to cancel, I was charged for Dec again because they said I called on Nov 18 not Nov 12. They know this patient is not around and has not showed up for over 6 weeks. I am only asking for a refund of that Dec charge and not oct or Nov which they charged me with no service rendered but they have since refused to refund me. Please I need a refund. I have tried to reach their management but they have all ignored me.

Stretchlab (Calgary) is NOT a BBB Accredited Business.

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