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Business Profile

Computer Consultants

Sam computers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Found add on ******** marketplace he is selling laptops I sent etransfer of $110 for a certain laptop, after I week I not received asked about it he said was shipped, couple days after I requested proof of shipment and he provided me with a bogus tracking number, today 4 days after last I counted he said he shipped today and sent me a much cheaper note book I not received it yet but thinking I won't get a refund or the proper laptop I orderd

    Business Response

    Date: 02/05/2024

    HELLO BBB,

    As per the business data base customer did had a conversation with the store employee and ordered a laptop which was listed as $49.99. Further he said to sent us higher model of worth $100 plus gst as total $105.

    As per our database our business received amount of $105 from Name : *****************************. 

    since during that period of time we had short of staff and one of the employee missed out to sent him shipping and it was delayed by our end. We did apologize to the customer and we were about to ship him a laptop we did upload him the tracking number but that tracking  number wasn't uploaded in ****** Post system as it was a weekend and box was with us by the time Sunday customer was frustrated. 

    he was ****** off and I understand because he wasn't received the laptop.

    I had called him several times and he had never answered them just to let him what situation I was in. I had no employee plus in that my health wasn't good too.

    He did mentioned in a text message as being racist and threatening.  But as a business owner we apologize to him we did refund him the money same day and I am attaching proof of refund and proof of chat and proof of incoming funds.

    we understand some times customer feel frustration and unfortunately it was weekend and we had shortage of employee too.

     

    Going forward you won't see such things as we are in business for 8 years.

    Customer Answer

    Date: 02/05/2024

     
    Complaint: 21502723

    I am rejecting this response because:

    Sincerely,

    *****************************

    He sent a false tracking number and told me he shipped it several times, only until I said I be in contact with you he said he would refund, even then took about a week.

    He also said he shipped one, but the wrong one on another attempted  scam towards me that was never received, I showed the full conversation we had on original complaint he did not.

    So I do not except there response as he is still lying to me and you, CAL

    Business Response

    Date: 03/05/2024

    As per pictures attached if I am liar than he is wrong why would I attach pictures of bank details of my business account.  He seems to be asking way too much even after the refund.  As you can see the Pic of email transfer to his account. 

    Second he said lie that he spent $110 instead Trans account  shows $105.

    Thirdly for courtesy we called him several time but he never responded to the call and we are into business for so many year we  have kept customer first and always helped them.

Sam computers is NOT a BBB Accredited Business.

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