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Business Profile

Christmas Lights

Britehouse Light Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Christmas Lights.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased permanent ************************************** from Britehouse at the end of November 2024. Everything went very smoothly, but when a section of lights stopped working after 2 weeks of use, we asked for them to be repaired and they are now ghosting us. Another homeowner in our neighbourhood had the same experience. We have been calling, emailing and texting for over a month and they refuse to respond. There was also no GST number on their invoice, but they charged us GST, so I'm not sure if they are even registered.

  • Initial Complaint

    Date:21/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted a company online cause they were distributing flyers for britehouse.ca permanent lighting. I investigated the reviews online for gobright lights as that was advertised on their website which I have photos of the website prior to him changing it. Based on reviews I went with *************** Paid him 25% down on September 25th, 2023 and then ****** on October 4th and then I was supposed to pay another ****** on November 4th for the remainder of the payment. After installation, I kept playing with the lights trying to get them to do a few things that I was under the impression they would do based on his website and reviews and starting figuring out I couldnt do it so I got suspicious and started to investigate. I called gobright lights company and found out he was a dealer in the past for them but is no longer a dealer and ***** owes them money. I texted ***** to find out exactly what light I got and he said I-smart lights. I told him that was false advertising and that either he gives me a full refund and he can come and get his lights or I keep what I have and I do not pay him anymore money cause I did not get what was on his website. He changed his website now to not have gobright lights on there which I have a screen shot of that as well. He threatened to come in my property and take them down if I do not pay him. He did come to my house to help figure out the website but it still does not do the warm lights that I want. He has texted me now bugging me for the money. The amount that I was quoted for gobright lights was $2250.00 and I have paid him a total of $1406.25. I also have all text messages between us screen shot.

    Customer Answer

    Date: 21/11/2023

    His name is *****. I do not know his last name.

    Business Response

    Date: 04/12/2023

    The customer is being unreasonable and uses the lights on her house every night. She refuses to pay the balance and is just attempting not to pay. She received exactly what she ordered

Britehouse Light Solutions is NOT a BBB Accredited Business.

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