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Business Profile

Choir

Cool Choir

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Choir.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for choir paying $182.70 which included $20 for a tshirt. A couple of days later, I ended up in hospital and said I would be unable to go through with the purchase. I did not give size or style info, so I know the tshirt wasn't ordered.I understand maybe an admin fee because my name was added to an App, but that doesn't cost $162.70 and why keep money for a tshirt?Additionally. What about this, I'm not simply changing my mind. I'm physically unable to attend. "Cooling-off Rule is a rule that allows you to cancel a contract within a few days (usually three days) after signing it. As explained by the ************************ (***), the federal cooling-off rules gives the consumer three days to cancel certain sales for a full refund."

    Business Response

    Date: 20/01/2025

    We fully understand that this situation may be frustrating, and we would like to reassure you that this matter is not personal in any way. As with most organisations, we have established membership terms to ensure the smooth operation of our activities (*****************************************************************************), which were agreed to upon joining. Cool Choir is a small, local business in *******, and we take great pride in our award-winning status. Our mission is to bring happiness, friendship, community, and unforgettable, life-changing experiences to our members through the joy of music and singing. While we genuinely believe you would greatly benefit from being a part of the Cool Choir community, we understand your position and are prepared to process a refund of your membership subscription. Please note that this refund will be issued including the cost of the choir T-shirt, minus a 50% administration fee, as outlined in our membership terms. You can expect to receive the refund within the next 24 hours.
    Above all, we sincerely wish you good health and happiness. Thank you once again for your feedback.

    Customer Answer

    Date: 20/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

Cool Choir is NOT a BBB Accredited Business.

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