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Business Profile

Cabinet Manufacturers

Divine Cabinets

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:14/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The complete new kitchen installation project began June 28, but not completed. **** set the timeline, a number of manuf. errors were made and omitted, yet corrections left are necessary for the kitchen to be useable and fully functional. Today is Nov 5/23, 5 mths later. I hv had more than a doz. dates given that were no shows, no callbacks or followups. Every time an appt. made I wld empty cupboards for access; doz plus times. I have had to call/txt back 4/5 times before someone answers. Today Abha the receptionist adv. (kind, accommodating) her supervisor. Advised next appt. Nov 20 (stall tactic) as **** away on fam matters. Compensation was mentioned. This is not an option, as they would walk away. My fam and home remain upside down and in chaos, not able to move forward. Balance of house used for storage. Here I sit, knowing that it wld take a significant amount of money to complete properly by new contractor, if it could be done at all. To match paint, new drawers, fronts, shelves etc, very unlikely. Hardware purch. aprx $1000 has to be put aside and new purchd. Also **** has my new hardware sitting at shop, wld not deliver. To find a *** that could do before **** and not charge a fortune to redo mistakes, wont be found or unaffordable considering money lost in proj already. I have been deceived, ignored, disrespected for my time, money, and health impacted. I had faith in this man because of another contractor referring him, so I paid in full. This kitchen, in so many ways was not what I wanted. To complete wld take 1 partial day to cut and paint pieces and 1 partial day to install. The problem was in communication and delivery, and me paying after 1st part of install. Divine Kitchens dont want to finish because errors cost them time and money, and new projects make them money. I want a list of pieces that need to be done and the hardware delivered to me in good faith. I want a completed project within 10 days.

Divine Cabinets is NOT a BBB Accredited Business.

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