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Business Profile

Banking Services

Neo Financial

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for Neo Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

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Neo Financial has 3 locations, listed below.

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    Customer Complaints Summary

    • 149 total complaints in the last 3 years.
    • 80 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:27/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 19, 2025, I signed up for a credit card through an affiliate site and was promised $100 upon *************** Card: ************************************************ Affiliate Site: ***************************************************************************************** Support Ticket Info: GeniusCash offer cash-445-****** support ticket Last 4 Digits of CC: 2372 It's been over 3 months and even though I've opened a ticket, I still have had no feedback and no payment has been given as promised. I've followed up but it's been 'Investigating' status for 2+ months. Thanks!Ticket Info below:Notes I got this card weeks ago in the mail. ****** provide promised $100 Leave any additional details that might help us resolve the issue quicker. Return to dashboard By clicking the "Update" button, you agree to our Privacy Policy, Terms and Conditions, and Gift Card Offer Terms.Add a response or note to the ticket Notes Add a response note, our support team will receive an email to notify them of the new note. Return to dashboard Ticket history Response Date:2025-02-24 Status:Investigating Notes:We are aware, we have submitted the information you provided to them. We'll update the ticket once we receive a response from them Created By:kb Response Date:2025-02-24 Status:Investigating Notes:Reached out to ***** Financial - they informed me that no Application Reference Number exists for any clients that applied/received this card.Created By:******************************** Response Date:2025-02-24 Status:Investigating Notes:We have sent your information to the bank. We will update your ticket once we receive a response from them.Created By:kb Response Date:2025-02-23 Status:Pending Notes:Support ticket created Created By:********************************

    • Initial Complaint

      Date:27/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for a *** hortons Financial credit card using creditcardgenius with the promise Neo Financial would provide me with a $*** ****** credit once the card was verified and have have been wanting since January **** for it. Last four digits of the card is ****. Below are some screenshots of the initial email given.

    • Initial Complaint

      Date:24/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a Neo **** mastercard via Credit card genius (CCG). Last Digits of Card: 3369. *** is stalling payment of my $100 referral bonus to CCG.

    • Initial Complaint

      Date:20/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** decided to block my card although I did all verification required and still they wanted me to wait ** hours although I needed to pay for an urgent transaction. This bank is ridiculous and have the worst customer service ever, you cant rely on them as they are useless. Will be closing my account and move to more trustworthy bank as this one doesnt care about their customers.

    • Initial Complaint

      Date:19/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Neo sent me an email saying my T5 was ready. When I followed their instructions, there was no T5.I used their chat. They sent me the same instructions, but they did not work. I sent them a screenshot showing there is no t5.

    • Initial Complaint

      Date:18/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My phone was hacked on Feb ****** and Fraud went through different banks/financial Institutions. I had a closed credit Card with Neo Financial which closed on Jan 2023 but Fraud reached out them and Neo Financial re-opened the account and issued $4,000 Mastercard to the Fraud. I never applied or contact Neo Financial for opening the account. After my mobile phone hacked, I noticed on my Transunion Credit Report that credit queries done by Neo Financial and I contact them to make sure if anyone takeout money from there and Neo Financial customer service confirmed me that active account is there and opened on Feb 2025.I provided Police report and all other information to Neo Financial but Neo Financial, not reimbursing that money. They declined my request and asking me to payout the balance.

    • Initial Complaint

      Date:18/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had My credit card use in fraud Jan 6th 2025.i reported it to the credit card company the day after it happened. after 7 weeks of reaching out and creating 11 case numbers it have been unsuccessful dealing with my issues. i have received a partial refund and now no one working on my case will contact me after many attempts, i am just being ignored with the case unresolved.i have emails reflection the many attempts with all the case numbers, i would be happy to share.

    • Initial Complaint

      Date:12/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found out that this company is fraud theyre playing as The Bay boutique which I found out from *******. They are not real when I contactedthis company. Theyre in ***** and no intentions are really sending out any product and when they do, they may send out one product and nothing else Because they just want your credit card again to send another charge when I contacted neo financial MasterCard supposedly they dont seem to want to help at all. They keep stalling me and telling me that theyre looking into it. Theyre The Bay credit card and nobody wants to take ownership and I dont know what to do anymore.

      Customer Answer

      Date: 09/04/2025

      The neo financial removed after fighting with them charge , only temporarily until figure out reaching this fraud company . 
      what can I do to help prevent ftom them putting it back dnd charging me 

      Customer Answer

      Date: 12/04/2025

      Thank you very much for trying yes so far nothing more to tell. Lets hope they dont try to charge me in the future very disappointed in how they conduct business. Theyre all all these companies trying to make a buck. I thank you for posting this for other people to help them then lets hope I dont have to pay anything in the future. I appreciate all your concern and help warm regards **** ******. 

    • Initial Complaint

      Date:26/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 2024 I called neo financial to put a freeze on my money and savings account as I had my phone and wallet stolen. I had asked them if they could wait until I got my replacement **, They said yes. When I called them to I asked to unfreeze my account and change my phone number they emailed me a identify verification email. I uploaded my **, they took in my request to change my phone number and told me call back in 2 days. When I called they said I need to upload the same ** card I used when I did my application with neo. The ** I was a regular ** card and was destroyed as per alberta law when I got my class 7, learners license. After weeks of emails and constantly asking they said just upload my new learners license then. Then I end up losing my license after moving addresses, and I don't get a replacement until roughly Nov 2024. And I've uploaded it about 10 times now and everytime it doesn't work, and when ** called neo about it they couldn't tell me anything, so I contact on fido, the identify verification company and read their privacy policy, it says that an individual may request a disclosure statement for as to why the 3rd party/neo financial cant verify an individuals identity, i contacted them and requested that, in turn i received an email saying I need to contact neo financial directly as they will know why and have the reasons why my identify could not be confirmed with onfido, so Ive been calling neo financial and they won't tell me anything, the last time I called they said they would call me back at my new number witch they never do, I asked them if my account is still active because if they were to close my money account and savings ** lose 4 thousand something because I no longer live at the address on file and wouldn't be able to access the mail, neo financial won't even change my information on file, they said they need to submit a request to their supervisors n to call back in 2 days, I call back and nothing changes. They no longer take email

    • Initial Complaint

      Date:19/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After fighting with Neo financial for over 6 months they finally closed my account which was supposed to be done last October. Because of their incompetence my credit rating has taken multiple hits since last year for money that was not owing, this is unacceptable and needs to be fixed immediately. They flat out refused to contact *********** regarding this and said it was my responsibility not theres

    Neo Financial is NOT a BBB Accredited Business.

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