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Business Profile

Bank

DCBank

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I basically had 2 years of GST &HST and 1 year of income tax stolen from my DC bank by a culprit who can be easily identified by DC bank, they may even be an employee, I've been trying to settle this for 4 years now, a DC seems like they just want to sweep it under the rug, and everytime I try and contact them I get ignored completely; not a response at all, they just don't care, I've not been rude or ignorant or I have not used profanities, but if being an honest and sincere person gets me treated like I don't exist, is sad

    Business Response

    Date: 16/05/2024

    ***********************************,

    We are sorry to hear you have concerns about your transaction history. We have investigated this matter and you contacted DCBank on March 20, 2024. You did not respond to the verification questions requested during your interaction with our support team. Because we were unable to verify you as a ********************* customer, we were unable to release any information to you.

    The client care representative did offer you options for verification method in an email sent to you on March 21, 2024 and March 22, 2024, however no response was received from you.

    We would be happy to review these transactions with you in detail.  Please contact us directly at Customer Support toll-free number @ **************, which is available 24/7. You will be required to verify your identity at that time.

    DCBanks complaint handling process is available online at: ********************* | Resolving Complaints (dcbank.ca). It outlines our detailed process for handling your concerns and gives you options if you are not satisfied with the outcome.

    We do appreciate you letting us know about your concerns.  We strive to ensure every customer is satisfied with our business.

    Kind regards,

    *********************

    Per:
    Client Care Centre Manager
    Phone: **************
    Fax: **************
    Email: **********************************

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on my *** account and seen my base year for ********************************************************** This tax year I used DCBank for my GST, and they sent me GST's through e-transfer. I didn't know this reassessment was done and the money was sent April 9th 2020 until Nov 2022. Not only did DCBank ever try to notify me, but *** had to tell me they sent it to them. By this time I was having my GST's put directly into my bank and did not have access to the email that was used. I contacted ***, they advised me they sent it to DCBank. *** told me to get into contact with them, which I did, they turned around and told me to contact *** ***** and confirm the e-transfer details, which I did by phone. They updated my info on their end, supplied me the emails in question they had on their files and I sent that information to DCBank, since then I have called twice and sent multiple email replies with no reply. I would like my money back, or else * **** ****** ******** ***** ******* ** **** ** ********** ****** ******

    Business Response

    Date: 23/12/2022

    Hi *******,

    We take complaints very seriously.  I have received your complaint and will review and respond within 5 business days in accordance with our complaint handling policy which is also ******** for reference.  I have also responded to you through your open request, Ticket ******.

    Resolving Your Complaint that is also available online at **************************************************************. This outlines our details process for handling your concerns and gives you options if you are not satisfied with the outcome.

    We are reviewing this matter and are committed to addressing your concerns and look forward to resolving this matter.  

    Sincerely,
    *****************************
    *********************
    Phone 24/7: **************
    Email: ***************************************

DCBank is NOT a BBB Accredited Business.

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