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Business Profile

Auto Body Repair and Painting

Calibre Collision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 17, a tree fell on our vehicle at ******** Canyon. Working with our insurance they suggested we take the vehicle to a Caliber Collision so we made contact with **** **** and he said hes be happy to help us. He also indicated he would be able to ship our property that was in the vehicle with the car since it was going to be shipped home anyway. However, around August 24, 2023 insurance indicated it was going to cost too much to repair and they were totaling it. **** said he could still ship our property, but requested payment via our credit card instead of from insurance. Charges were placed against our card on August 31. My husband received a receipt for the charges but it had no tracking number or shipping information. In the process of trying to follow up, I found both phone numbers I had for the company are disconnected. All of our camping gear and many other items were stored at Calibre collision and now I have no way to track them down and still have not received them. I have contested the payment with **** because the property hasnt been returned and I cant contact the individual who said hed be responsible.

Calibre Collision is NOT a BBB Accredited Business.

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