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Business Profile

Airlines

Swoop

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. Swoop does not reply to complaints filed through BBB. As an alternative, consumers can file complaints through the Canadian Transportation Agency. 

Complaints

This profile includes complaints for Swoop's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Swoop has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Swoop

      330 4311 12 St NE Calgary, AB T2E 4P9

    • Swoop Inc.

      1700-360 Main St. Winnipeg, MB R3C 3Z3

    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:22/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I travelled on Swoop airlines on October **, 2023, arriving ********, ******* with * suitcases and * suitcases were broken up. I contacted Swoop airline by email for my compensation for my luggage. However, they responded by offering to have only one suitcase replaced. 
      I emailed them that I appreciated that they found is feasible to replace one suitcase but,  l will like compensation for the other suitcase. I will need both suitcases to travel back in January ****. They responded by email, stating they apologize and will not be able to satisfy my request. 

    • Initial Complaint

      Date:04/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No I didn't file with the ******** ************** I was told to try here to resolve this issue.

    • Initial Complaint

      Date:04/07/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** 2023, I was assigned the last seat where nearest to the washrooms in the back of the plane. I put my coat on the overhead compartment above to the seat in front of me, as mine was occupied 1st aid supplies. in the other compartment was filed with 1/2 of the bathroom supplies. as all I saw was a supply of toilet paper. when I was ready to vacate the plane, I was surprised to discover that my coat was covered with hand sanitizer. to this very day, the spills have stained my jacket in spite of I washed it. this jacket is an expensive jacket and fairly new. I recommend that in the future this cabinet would be locked to prevent this to happen to any other clients. this is a permanent damage as seen in the photos and would like a compensation for my jacket. please note, that before I vacate the plane, I showed it to the flight attendant but she reassured me that it would come out once I washed it, but unfortunately it never came out. this jacket is over ***$ in value ****** ***** and is completely ruined.s completely ruined.

    • Initial Complaint

      Date:17/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Good morning, 

       

      Here are the information for the flight and cancellation.

    Swoop is NOT a BBB Accredited Business.

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