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Business Profile

RV Dealers

Vision R V Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought an rv from this place brand new..it arrived, we picked it up and have had nothing but problems with dealing with issues with it through the service department. We have spoken with over 4 different people who called themselves the service manager over 6 months time. The rv was dropped off for repair and when picked up had MORE DAMAGE done to it by their technicians then when it was dropped off. Promising to repair the damage then the "manager" changed and the damage was not recognized as done by the service dept. I have attached some photos but not all of the issues we have. We tried to speak with the GM only to be told to talk with the service manager...who has been employed there for 2 days at this time...we have spoken with several different service advisors to no avail. The GM refused to even talk to us to try to help. We have been talked down to, belittled, out right refused repair, etc. We have a long list of what was done and not done and what is being REFUSED to do. We are now into camping season, we are paying for a spot we can't use because we don't have our brand new trailer that has been in repairs since we bought it. Please help us in getting our trailer in proper working order and hold the dealer accountable as they should be.

    Business Response

    Date: 05/06/2023

    We have repaired this customers unit and they have taken delivery of it. Please note I have not been able to access this review until today.

Vision R V Corporation is NOT a BBB Accredited Business.

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