Business ProfileforDestination Wedding Travel, Inc.

I've been coordinating with *******, a wedding planner from Destination Weddings, for our 10-year vow renewal. Unfortunately, due to a significant change in our circumstances, we decided to postpone our celebration from July 5, 2024, to July 5, 2025. ******* assured us that the date change would be penalty-free. Based on her advice, we informed our guests about the new date. However, a week later, ******* informed us that changing the date to 2025 would incur a $3500 penalty. By this time, some of our international guests had already cancelled their flights, facing additional costs due to rising airfares, a situation we could have avoided with accurate information from the start.I brought this issue to **** from customer support and vendor relations, expecting Destination Weddings to honor their commitment, especially since we were misinformed by their agent. **** initially seemed agreeable, acknowledging the company's responsibility. Yet, after reviewing the email exchanges, she backtracked, disregarding the travel agent's assurances. **** then cut off communication, leaving us with a new contract imposing an additional $3000 charge and stating that any circumstances, including death, would result in a $6500 loss.What was meant to be a joyous celebration of our 10-year marriage has become an incredibly stressful ordeal.