6 Customer Reviews
Review from John O
5 stars04/25/2024
New Optima Spa purchase, *****************. 5*. As this BBB site limits length of reviews, see my full, in-depth review on Yelp or ******* In a nutshell: my experience with sales, ***************** was terrific!
New England Spas Response
04/29/2024
Thank you so much for your kind words, ****. So glad you had a great experience with our team - from sales to delivery to wiring. Thank you for choosing New England Spas. We look forward to continuing to serve you in the future!Review from Ryan S
5 stars05/19/2023
***** was super helpful in explaining everything having to do with a drain, clean and fill of a hot tub for a new owner. We inherited it in disrepair and he spent a lot of time and care making it look and function great!New England Spas Response
05/22/2023
Thank you for your kind words ****! So glad you had a great experience with *****, and got your hot tub working so you can start enjoying! We appreciate him and you. Thank you for choosing New England Spas.Review from angelo s
4 stars12/04/2022
Called ***************** looking for help with an error code on my Sundance spa. ********************* came out and assessed the problem and came up with a number of issues. On his advice I decided to fix the tub. **** was always in contact with me with any updates. The only problem was it took about 3 months from start to finish, getting the parts needed took time. ******* was very helpful in updating me with the parts update and setting up an appointment to send **** out for the service. **** did a great job getting the spa running. NE Spas also compensated me $ for the long wait which really wasn't their fault. Overall, I was happy with everything and will use them again .New England Spas Response
12/05/2022
Thank you for your kind words. We're glad to hear you found **** a ******* helpful and communicative. Thank you for your understanding about the wait for your parts to arrive. We try to expedite the process as much as possible, but we are experiencing some delays on parts from the manufacturer due to supply chain issues. We truly appreciate your business. Happy hot tubbing!Review from Ted G
4 stars04/16/2022
We went to the Auburn location looking for a solution to a problem with a **** Jetsetter Spa that had not been used for several years. We spoke with ****. Other times that we have gone to a similar spa/pool business, they have always tried to sell us something instead of helping us solve our problem. This was not the case at New England Spas. **** advised us not to spend any money until we run the Spa and see if there are any leaks or other problems. Most places would want to come out and service the Spa, usually at a cost of $250. per hour. Later I received a call for their service department asking me if I had run the Spa which I had not. They told me to give them a call if I needed any further advice or assistance. It's refreshing to know that you can go to a business for assistance and not be pressured into spending money frivolously.New England Spas Response
04/18/2022
Thank you for your kind review. So glad you had a good experience with **** and our service department. We agree they are great! We appreciate them and you!Review from William S
5 stars04/14/2022
Very professional and courteous service from our first meeting with ******* to the delivery from ****** **** and *******. Great communication all the way.New England Spas Response
04/15/2022
Thank you so much for your kind words. So glad you had a great experience with our team! We appreciate them - and you!Review from KT
1 star11/12/2021
From sales to warehouse to service to product quality this company has been frustrating and aggravating to deal with. My 3 year old spa has had 2 leaks in the last 6 months. For the first leak, it took a month to assess the problem, a month to receive the parts, a month to fix. A new leak was discovered by me 5 days later. Another month lost to scheduling, decision made in October to bring it to factory for repair and test. Removal is scheduled for mid January. No idea how long it'll take to repair and test the new leak. My subfloor and insulation are destroyed, but the company takes no responsibility for this damage to my home because of a fault in their product.New England Spas Response
11/22/2021
We are sorry to hear that you are frustrated. We came out for a service call as soon as possible when the issue was brought to our attention. We identified and fixed the problem. Unfortunately another issue arose. We are working with the manufacturer under their warranty to resolve the issue to your satisfaction.
Customer Review Rating
Average of 6 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.