BBB Accredited Business Profile

Aidance Skincare & Topical Solutions, LLC

Aidance Skincare & Topical Solutions, LLC

(877) 424-3262

Aidance Skincare & Topical Solutions, LLC

19 years in business
184 Burnside Ave
Woonsocket, RI 02895-2114
Additional Phone Numbers
  • (401) 432-7750
  • (401) 432-7750
  • (401) 671-6197
Additional Email Addresses
BBB File Opened: 05/17/2005
Business Started: 01/01/1999
Business Started Locally: 09/06/2006
Business Incorporated: 07/01/2004 in DE
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. David Goldsmith, Director of Business Development
  • Ms. Barbara Klein, Manager of Customer Relations
Additional Information
  • BBB recently performed an industry review on the skin care and vitamin supplement industry.  BBB requested that the business respond to the following questions: Does your business sell retail skin care products? Do you sell your products over ...
  • BBB recently performed an industry review on the skin care and vitamin supplement industry.  BBB requested that the business respond to the following questions:

    Does your business sell retail skin care products?

    Do you sell your products over the internet? Is there a negative billing option?

    Are your products able to be returned for a refund?

    BBB did receive a response from Aidance Skincare & Topical Solutions, LLC.  The business indicated that it does sell retail skin products; their products are sold over the internet; they do not utilize recurring billing; and products are able to be returned for a refund, in accordance with the business' refund policy.

    Consumers with specific questions should contact the business directly.

Products & Services
Terrasil Anti-Fungal Treatment MAX, Terrasil Infection Protection Wound Care Ointment, Terrasil Skin Repair, Femmesil Cream, Femmesil Ultra Therapy, Mom of 11 Kids care for Moms, Mom of 11 Kids care for children
Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Number of Employees: 
Methods of Payment
  • Debit Card
Refund & Exchange Policy: 
The business state they have a 90-Day Guarantee. If you are dissatisfied with the effectiveness of an Aidance product in any way, you have a full 90 days (3 months) to return the product and request a no-hassle refund. Simply email them at to request  Return Authorization Form. Refund credits (less shipping, handling and promotions) are issued promptly after the company receives the returned product.**

The business states Aidance Skincare is proud to announce that even with their generous guarantee policy, less than 2% of their customers worldwide choose to return Aidance products (based on 7 years of data.)

Confidential Product Support

Purchasing an Aidance product is just the first step in achieving complete skin healing. The company hopes that you are satisfied with your experience of Aidance Skincare, but would like to offer further support to you throughout your healing process. If you have any questions about using any of their products, please contact their Confidential Product Support service at 877-424-3262 or

NOTE 1: For returns of orders with 3 or more items, only 2 items can be used or opened. The remaining must be unused and resalable to receive the refund.

NOTE 2: This policy applies only to orders purchased directly from Aidance Skincare. The company cannot refund purchases of Aidance products made elsewhere. Please see retailer
directly in such cases.

** Refunds do not include shipping and handling charges or allowances, including coupons, rebates and other discounts shown during your purchase on
For example, if the total order was $29.95 consisting of $24 for a product and $5.95 for Shipping and Handling. then the refund amount will be $24.

** Free Shipping and Handling Offers: For promotional offers of Free Shipping and Handling, the value of the offer will also be deducted from the total refund amount, since this amount reflects actual costs Aidance incurs from 3rd party shipping companies.

EXAMPLE 1: If the total order was $48, consisting of $48 for product and Free USPS Mail where the USPS Mail charge was normally $5.95, then the actual refund amount would be $42.05.

EXAMPLE 2: Similarly, if the offer is a Free FedEx Upgrade, the difference between the standard FedEx charge and the amount paid towards that offer will be considered the allowance and deducted from the refund amount; i.e., If the amount paid was for USPS Mail at $6.95 and the normal FedEx amount is $19.95, then the difference of $13 will be deducted from the total order amount. If the total order was $54.95, then the refund amount would be $41.95.
BBB accredited business



Aidance Skincare & Topical Solutions, LLC makes all-natural products for skincare.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Aidance Skincare & Topical Solutions, LLC

Aidance Skincare & Topical Solutions, LLC


Customer Review Rating:

This business has no complaints filed

Composite Score: