BBB Accredited Business Profile

Aidance Skincare & Topical Solutions, LLC

Aidance Skincare & Topical Solutions, LLC

(877) 424-3262

Aidance Skincare & Topical Solutions, LLC

18 years in business
184 Burnside Ave
Woonsocket, RI 02895-2114
Additional Phone Numbers
  • (401) 432-7750
  • (401) 432-7750
Additional Email Addresses
  • support@aidanceskincare.com
BBB File Opened: 05/17/2005
Business Started: 01/01/1999
Business Started Locally: 01/01/1999
Business Incorporated: 07/01/2004 in DE
Type of Entity
Limited Liability Corporation
Business Management
  • Mr. David Goldsmith, Business Development Director
  • Ms. Barbara Klein, Customer Service Manager
Contact Information
  • Principal: Mr. David Goldsmith, Business Development Director
  • Customer Service: Ms. Barbara Klein, Customer Service Manager
Business Category
  • Skin Care
  • NAICS: Cosmetics, Beauty Supplies, and Perfume Stores
  • Cosmetics & Perfumes - Retail

Service Area
RHODE ISLAND
Number of Employees: 
18
Methods of Payment
  • MasterCard
    Visa
    Discover
    American Express
    Debit card
    PayPal
    Money Orders
Refund & Exchange Policy: 
The business state they have a 90-Day Guarantee. If you are dissatisfied with the effectiveness of an Aidance product in any way, you have a full 90 days (3 months) to return the product and request a no-hassle refund. Simply email them at support@aidanceskincare.com to request  Return Authorization Form. Refund credits (less shipping, handling and promotions) are issued promptly after the company receives the returned product.**

The business states Aidance Skincare is proud to announce that even with their generous guarantee policy, less than 2% of their customers worldwide choose to return Aidance products (based on 7 years of data.)

Confidential Product Support

Purchasing an Aidance product is just the first step in achieving complete skin healing. The company hopes that you are satisfied with your experience of Aidance Skincare, but would like to offer further support to you throughout your healing process. If you have any questions about using any of their products, please contact their Confidential Product Support service at 877-424-3262 or support@aidanceskincare.com.


NOTE 1: For returns of orders with 3 or more items, only 2 items can be used or opened. The remaining must be unused and resalable to receive the refund.

NOTE 2: This policy applies only to orders purchased directly from Aidance Skincare. The company cannot refund purchases of Aidance products made elsewhere. Please see retailer
directly in such cases.

** Refunds do not include shipping and handling charges or allowances, including coupons, rebates and other discounts shown during your purchase on Aidance.com.
For example, if the total order was $29.95 consisting of $24 for a product and $5.95 for Shipping and Handling. then the refund amount will be $24.

** Free Shipping and Handling Offers: For promotional offers of Free Shipping and Handling, the value of the offer will also be deducted from the total refund amount, since this amount reflects actual costs Aidance incurs from 3rd party shipping companies.

EXAMPLE 1: If the total order was $48, consisting of $48 for product and Free USPS Mail where the USPS Mail charge was normally $5.95, then the actual refund amount would be $42.05.

EXAMPLE 2: Similarly, if the offer is a Free FedEx Upgrade, the difference between the standard FedEx charge and the amount paid towards that offer will be considered the allowance and deducted from the refund amount; i.e., If the amount paid was for USPS Mail at $6.95 and the normal FedEx amount is $19.95, then the difference of $13 will be deducted from the total order amount. If the total order was $54.95, then the refund amount would be $41.95.

A+

Overview

Aidance Skincare & Topical Solutions, LLC makes all-natural products for skincare.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Aidance Skincare & Topical Solutions, LLC

Aidance Skincare & Topical Solutions, LLC

BBB ACCREDITED SINCE 12/01/2005

Customer Review Rating:

Positive
0%
Neutral
0%
Negative
100%

Composite Score:

0 3
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