About
Important information
Overview
BBB Accreditation & Rating
About This Business
Products and Services
BBB Accredited Since: 12/1/2005
Years in Business: 26
Business Details
- BBB File Opened:
- 5/17/2005
- Business Started:
- 1/1/1999
- Business Started Locally:
- 9/6/2006
- Business Incorporated:
- 7/1/2004
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Ms. Barbara Klein, Manager of Customer Relations
- Number of Employees:
- 18
Additional Contact Information
- Principal Contacts
- Ms. Barbara Klein, Manager of Customer Relations
- Customer Contacts
- Ms. Barbara Klein, Manager of Customer Relations
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Payment methods
- Credit Card
- Debit Card
- American Express
- Discover
- MasterCard
- PayPal
- Visa
- Money Order
- Refund and Exchange Policy
- The business state they have a 90-Day Guarantee. If you are dissatisfied with the effectiveness of an Aidance product in any way, you have a full 90 days (3 months) to return the product and request a no-hassle refund. Simply email them at [email protected] to request Return Authorization Form. Refund credits (less shipping, handling and promotions) are issued promptly after the company receives the returned product.**
The business states Aidance Skincare is proud to announce that even with their generous guarantee policy, less than 2% of their customers worldwide choose to return Aidance products (based on 7 years of data.)
Confidential Product Support
Purchasing an Aidance product is just the first step in achieving complete skin healing. The company hopes that you are satisfied with your experience of Aidance Skincare, but would like to offer further support to you throughout your healing process. If you have any questions about using any of their products, please contact their Confidential Product Support service at 877-424-3262 or [email protected].
NOTE 1: For returns of orders with 3 or more items, only 2 items can be used or opened. The remaining must be unused and resalable to receive the refund.
NOTE 2: This policy applies only to orders purchased directly from Aidance Skincare. The company cannot refund purchases of Aidance products made elsewhere. Please see retailer
directly in such cases.
** Refunds do not include shipping and handling charges or allowances, including coupons, rebates and other discounts shown during your purchase on Aidance.com.
For example, if the total order was $29.95 consisting of $24 for a product and $5.95 for Shipping and Handling. then the refund amount will be $24.
** Free Shipping and Handling Offers: For promotional offers of Free Shipping and Handling, the value of the offer will also be deducted from the total refund amount, since this amount reflects actual costs Aidance incurs from 3rd party shipping companies.
EXAMPLE 1: If the total order was $48, consisting of $48 for product and Free USPS Mail where the USPS Mail charge was normally $5.95, then the actual refund amount would be $42.05.
EXAMPLE 2: Similarly, if the offer is a Free FedEx Upgrade, the difference between the standard FedEx charge and the amount paid towards that offer will be considered the allowance and deducted from the refund amount; i.e., If the amount paid was for USPS Mail at $6.95 and the normal FedEx amount is $19.95, then the difference of $13 will be deducted from the total order amount. If the total order was $54.95, then the refund amount would be $41.95.
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