Business ProfileforConverse, Inc.

I had bought a pair of shoes from the company on March 19th, 2024. The order on my end NEVER showed up with a working tracking number, perhaps at the fault of **** It was then marked as delivered on March 22nd, 2024, but no package arrived at my house and nothing was delivered to me. In fact, this was way before the estimated shipping date, so I was not even available to sign for my package or receive it in person. I stayed on customer support chat for almost an hour on March 23rd, and had no success in resolving the issue. I was hoping for a cancellation and refund as my product did not arrive at all, however the agent offered no help, simply stating I had to wait until Monday. This was not helpful at all. I was planning on making a re-order to attempt again, but the product is out of stock and it seems I cannot trust Converse's customer support team. I have instances of postal workers walking off with my packages after marking it as delivered, and I'm disappointed that this instance might have occurred again and that Converse has not helped me in resolving this issue.