Business ProfileforDirigo Property Services LLC

The work was top-notch, but their internal and customer-facing communication is weak. 90% of the job was as expected, but the last two items (shower doors) were installed without us approving the particular door. The owner will say they were approved, but that's not the case. One door we never saw pictures of at all, and for the other we got two cellphone pics of a computer screen saying "this is what we typically install." A month later that ultra-modern looking door was on the wall in my old farmhouse. Complaints on my part were met with threats and bullying until I paid the full balance. I finally decided it was worth missing out on the shower door to get rid of the guy. In the process of the job, I got emails from one person in the company about things that had already been decided by someone else, so it was obvious that the internal communication was weak as well. Glad I can be rid of this company. Too bad because the people they hired to do the actual work at the house were wonderful.I'm sure any response will say that I approved the installation, and it will say that the doors were a custom order and very expensive and so on, but fact is that there was never any communication with decent pictures saying this is what will be installed. The owner made a mistake and won't admit it because it would cost him money. There wasn't even any attempt to make things right aside from removing one of the never-approved doors.There will be some ************** here, but we did not approve either shower door, and never even saw pictures of one of them before it was installed.