Customer ReviewsforStaples, Inc.

Staples has a very bad return policy. 14 days return on an office chair I bought. Most uncomfortable chair you can get. Back very sore every time it is used. Tried to return and was told I was past a 14 day return policy. I was 2 days late. I called customer service. They sent a new part. Still no better. I have now tried for almost 90 days to fix problem. No help anywhere. They now tell me the return policy is on the website and on the back of the receipt Look at the back. very small print to say 14 days. I ask. Who looks at the back of the receipt or on the website when in the store? I was told that was all they could do was give me another chair of the same kind. So, in the store salesman does not tell you no sign to show you nothing showing 14 days return policy. All stores have 30 days for return except staples.

Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.

Staples apologizes for the inconvenience we may have caused the customer. We have communicated and partnered with the customer to find an alternate resolution. 

Well I think staples is going out of business. Store was understaffed. I think only 3 employees and one person was doing the cash register and the **** I was there 2 different days, first to order a poster then a couple days later to pick up. Both days the same. When I picked up the poster. I also was going to buy some other items but left them in the cart and left the store. I had to wait ********************************************* the print department obviously had no idea what he was doing trying to complete transactions for the 2 people ahead of me. I had prepaid for my poster when I ordered it. The cash register employee was assisting a lady on how to use her phone to get her *** app to work so I left. I went to office max and was greeted and asked if I need any help then another employee asked if I needed help, I asked where the poster boards were. That employee stopped what she was doing and walked me to the poster boards. I have used staples for printing for years, I wont be back.

Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.

Staples apologizes for the inconvenience we may have caused the customer. We have partnered with the store regarding customers concerns.

The customer service at their location in ********, ******** is the worst. They started a design for business cards and flyers for my small business. They knew how important this was supposed to be. They totally messed up the design and they were acting like it was my fault all I wanted was a few colors changed what it was supposed to be the first time they refused, they wanted me to pay another design fee. They hung the phone up on me. They will not answer any of my phone calls. I want my money back. Ive been waiting over two weeks to resolve this. They basically stole my money.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. We have reached out to the customer but did not get a response. ********************** is certainly willing to discuss this further and provide assistance if the customer responds back to us. 

On June 2024, I tried to make a purchase online due their free shipping and school supplies sales. After a couple of attempts with different credit cards, they cancelled my order for no reason. The same thing happened a couple of months prior when I tried making a purchase online.When I called to ask for help in the corporate office, I was told that I couldnt make purchases online with zero explanation. They only said that the system couldnt verify with the information I provided and that was that. When I asked to talk to a manager, they said they can have a manager call me, but stated that the manager will have the same response.Two days later, someone by the name of ************************* called me. She said that she spoke for the *** of Staples and told me that their internal system couldnt verify my information (the information I provided to make purchases online and to ship to my home). I asked if theres anything else she can do. The only thing she said that I can only make purchases in store and not online. I mentioned that the reason we make online purchases, its for the convenience. If I could make the purchases in store, I wouldve. She wouldnt provide any details on why I was rejected from the online site or give any other solutions so I can make the purchase online. When I mentioned that it seems that they dont care about my business, **** responded with Im sorry to have lost your business in a stoic tone.This experience made me feel that I was NOT a valued customer at **********************. They wouldnt tell me how to fix the problem and there was nothing they could do. They dont even care about losing my business. So much for buying things at Staples. I would make my purchase elsewhere like Office Depot or Amazon. Ive tried Office Depots customer service for both personal and corporate. Its not ideal, but Ive never had them, or any other company, completely rejecting finding a solution to help a customer.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes to the customer for the inconvenience. We have been in contact with the customer and after further review, the customer can place orders on **************************

I received an email from Staples concerning items for sale and offering me a $20 off promo card on any future purchase over $50. I traveled 15 miles to get to Staples in ************, ****. I picked out the item I wanted to purchase, price $72.39 but the item was marked $77.78. I talked to the cashier and she rang the purchase up at $72.39.I then showed her the $20 off promo card on my phone and I was told the promo card would be used on my next purchase.I believe this is false advertizement and even considered "bait and switch".I loaded the Staple App on my phone, I set up an account, I drove to Staples in ************, ****, I assisted in getting the item price to $72.39, I showed them up $20 off promo card AND STILL WAS DENIED MY PURCHASE WITH THE $20 OFF PROMO CARD!IS THE CUSTOMER EVER RIGHT ANYMORE?I BELEIVE STAPLE NEEDS TO ACCEPT MY PROMO CARD NOW Thanks,*************************

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. We have reached out to the customer by email, with an offer on how to resolve this. However, the customer did not respond to us. The offer is still good to go and will be completed once the customer responds to let us know that this will resolve the problem

I went to Staples to pick up a printing job that had been completed by two very helpful and knowledgeable young ladies. My order was perfect. Then I needed to grab a couple more things. When I arrived at the cash register there wasnt anyone else in line. Three employees: **** -older white man, ****** -middle aged white man, and an older white lady who had her gray hair covering her name tag. The three of them stood there by the gift cards talking for literally 5 minutes before either of them would bother to check me out. They each looked at me several times but didnt move. I didnt say a word to them, as I was trying to keep my composure and remain calm. So, I picked up my phone and dialed the staples customer service line and it was really loud on the phone. I guess they heard the call and **** decided to walk over to check me out. At this time, the older lady and ****** also went behind the counter to help a white man that had just walked up. As a black woman, I have been treated this way before. But I am tired of it and will now call it out each and every time.Listen, I literally grew up in *************, this is my home. There is no place for prejudice here. If Staples as a company hires and allows these types of people to be the face of their company then something is wrong and needs to change. Every customer has the same color money: green. The color of my skin should not determine how I as a customer will be treated. And its too bad because I had such a wonderful experience with the ladies at the copy center. And to end the visit with those three at the front register is just disheartening. Do better.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the described experience. Staples and the customer have been in touch. We take this matter very seriously and will do a full internal investigation and then address this based on our findings to avoid a similar experience for anyone in the future.

Horrible experience with Staples.com. Placed an order on 7/1/24 with a posted delivery date of 7/3. Their CS group over the next week gave me 6 different delivery dates and all were missed. They kept on putting in replacement orders (5) and always failed to deliver. Excuses like "loaded on wrong truck" "incorrect shipping address" which was correct all along. The product is still on their site and they know they can't deliver so this will happen to another person. Staples is now a terrible company to buy from. I highly recommend going elsewhere.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. Staples and the customer have been in touch. The customer shared more details, that ********************** will use to research further and address this based on our research to avoid a similar situation in the future.  

I log on Staples website to purchase a ink cartridge on July 5th. It was 30% off on line and I noticed pick up in store option in on hour. I called store 177, on ********************************************************************I shop in this store since 1992 and I have staples reward number. The salesperson told me they have the item and I will get the same discount 30% in store. I drove to the store and the manager told me that I can buy the item without discount, online sales are different. I can still order the product online and get it on Tuesday. I returned 6 empty cartridges and purchase the item since I planed to use it on the weekend. I called the customer service to resolve the issue next day. The agent who answer had static in her phone. She couldn't fix her phone and I hang up. She called me back and the phone connection was bad. I politely advised her to fix her phone before calling back. I did not get any call. I am very upset with the salesperson in store and with the customer service help. No discount.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. The customer and ********************** have come to an agreement and a return for return of Easy rewards points was set up. The points will go back to the customer's account within 24 - 48 hours of the item being returned to the inventory at our warehouse level. A coupon to match the price difference between online and the in-store purchase was released as well

So they took so long for customer service and the lady kept bucking her eyes at us and I felt unwanted

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. Staples has attempted to contact the customer by email twice and did not get a response. To assist further and address this appropriately we were hoping to get more information from the customer. Without the requested information we will not be able to take further action. We are willing to continue to help the customer as soon as we get a response

I am fed up with Staples. I have tried endlessly to get them to credit my account when I make purchases and when I turn in ink cartridges for rewards, yet they never show up on my account. Every single time I have to call customer service and explain what and when and then go over my receipt(s) and they credit me. But even then they assure me it won't happen again and it is all straightened out. It happened again this month and I am done with this company. It is a scam in my opinion. Also, when I went to the store today, half the shelves were empty. I thought they were perhaps closing. And they had only one cashier during a busy Saturday. I asked the young man why they had so many empty shelves and just mumbled, "not sure." That's it. I am giving my business to Amazon and HP for my office and ink supply needs. I'm done with Staples.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. We have been in touch with the customer and discussed our new Easy rewards Program. We have provided the points that were missing for his ink recycling.