Business ProfileforSullivan Brothers Toyota

Name: Sullivan Brothers Toyota
Address: 5 Cranberry Road, Kingston, MA, 02364-2269, USA
Telephone: (888) 902-0559

New Car Dealers

Additional business information

Additional Info:

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Contact Information

5 Cranberry Road

Kingston, MA 02364-2269

Business hours

9:00 AM - 8:30 PM

Business Hours
Monday	9:00 AM - 8:30 PM
Tuesday	9:00 AM - 8:30 PM
Wednesday	9:00 AM - 8:30 PM
Thursday	9:00 AM - 8:30 PM
Friday	9:00 AM - 6:00 PM
Saturday	9:00 AM - 5:00 PM
Sunday	11:00 AM - 5:00 PM

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Overview

Due to the COVID-19 Sullivan Brothers Toyota Service Department is open for your convenience. The sales department is open by appointment only, so please call to schedule with the business. Sullivan Brothers Toyota specializes in the sale of new and used automobiles.

Business Details

Location of This Business

5 Cranberry Road, Kingston, MA 02364-2269

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BBB File Opened:

4/19/1989

Years in Business:

Business Started:

1/1/1988

Business Incorporated:

8/30/1998

Accredited Since:

8/20/2014

Type of Entity:

Corporation

Number of Employees:

Alternate Business Name

J&Q Automotive, Inc.

Related Businesses

Sullivan Brothers Nissan

Hours of Operation

Primary

M:: 9:00 AM - 8:30 PM
T:: 9:00 AM - 8:30 PM
W:: 9:00 AM - 8:30 PM
Th:: 9:00 AM - 8:30 PM
F:: 9:00 AM - 6:00 PM
Sa:: 9:00 AM - 5:00 PM
Su:: 11:00 AM - 5:00 PM

Business Management

Mr. Andrew McIsaac, General Sales Manager
Ms. Carol Pineo, Controller
Mr. John L. Sullivan, President
Ms. Michelle Smith, Customer Relations Manager

Contact Information

Principal

Ms. Carol Pineo, Controller
Mr. John L. Sullivan, President

Customer Contact

Ms. Carol Pineo, Controller
Ms. Michelle Smith, Customer Relations Manager

Additional Contact Information

Fax Numbers

(781) 585-5376
Primary Fax

Phone Numbers

(781) 585-1300
Other Phone
(888) 903-0407
Other Phone

Email Addresses

Email this Business
Primary

Website Addresses

Industry Tip

BBB Tip: Buying a new car

Customer Complaints

5 Customer Complaints

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Most Recent Customer Complaint

11/28/2023

Complaint Type:: Sales and Advertising Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

My wife was having a maintenance service done on her 2022 Toyota Camry TRD ****** miles at Sullivan **** Toyota in ************. She was wandering around looking at the car vehicle for sale while waiting for her service to be finished. That is when Senior Sales person ************************* approached her with and she asked a question a bout possible trade in for the future when our grandson will be born. She wanted explore options getting the remaining balance $7,427.41 4.3%APR from $40,000 pre-order 2022 Toyota Camry TRD with $30,000 cash down from Toyota of Braintree. With in 2 hours at a oil change service, h had convinced her that her Camry was a lesser value car of a 2020 Toyota Rav 4 le returned lease car with missing service discrepancies, exterior damage, soiled interior, stained seats, filthy mess. He kept her on that one vehicle. Everytime she inquired about another vehicle, he brought her back to this mess. He had her sitting there signing contracts with no sale price of the 2020 Toyota Rav4, and told her that her car was only worth ****** when in truth it is $33,000 fully documented extremely clean trade in. He to the false $****** valuation and carried that over to the 2020 Toyota Rav4 le ****** base for a sale price. Then added a Certified Toyota $3,853 to the sale price = $31,428.00 9.3%APR 2020 Toyota Rav4 le new was $25,750. Never mentioning no number during this process, meanwhile my wife was clueless and say "I not sure I'm doing the right thing.." he persuaded her saying "I'm here to help you don't worry.." as he PACKED THE CONTRACT-adding on all maxed 3rd party extended warranties, never mentioning figures or options. Next was the financial advisor ***************** who basically did the same to her ... with $10,177 added to the $31,428 + fess ****** from the $27,757 toward closing the Camry balance. $20,000 is what she gave up the brand new Camry with ****** miles. She was so upset seeing $****** loan at 9.3%. She is mentally disabled receiving SSDI $1,200

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Customer Reviews

1 Customer Reviews

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Most Recent Customer Review

Justin P.

01/13/2023

Brought vehicle in for warranty covered Oil change and multi point inspection. They advised front brake pads . Ok please do the pads . 2 and a half hours later the brakes were done . Not the problem . The issue was they started charging me for labor on the free stuff included in the warranty (oil change and inspection) . When I called ******** the the customer service representative for an explanation on the trumped up labor charge she was demonstrative, overbearing, rude and extremely unprofessional. Absolutely no where do they have there hourly rate posted or said there's a minimum labor charge ?? .... I was charged for labor for the whole entire time my vehicle was there including the free oil change and inspection that was part of the warranty .... I should have only paid for labor for when the brakes were being done , they got me for an extra hour and a half of labor about $200 , so basically I paid $500 for 2 brake pads . Parts were $140 , the labor was $360 . It's a total SCAM & the people who work here are very unprofessional and vultures. Only bring your vehicle here if you have money to throw away , liked being treated like garbage and being victimized !!!! DO NOT GO TO THIS DEALERSHIP THEY ARE VULTURES !!!!

Sullivan Brothers Toyota Response

01/13/2023

******************** brought her vehicle in for an oil change and tire rotation covered under her maintenance program. At this time the technician noted that front brakes were needed. Our service advisor brought this to Ms. ********* attention and quoted a price of $461.28. As stated ******************* authorized the repair. ******************** called the dealership 3 days later and had questions about her bill and wanted to speak to a manager. She was told the manager ******** is off today but will call you tomorrow. I (********) contacted the customer Thursday morning. My attempt to explain the bill to ******************** was not successfull as she kept talking over me and yelling and swearing at me telling me "this is ******** and a scam" I told her that I was not going to speak to her any longer and ended the conversation- ******************** did not pay out of pocket for her oil change or tire rotation these were covered- the only out of pocket charges were for the brakes to be replaced that ******************** authorized.

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Sullivan Brothers Toyota

Business ProfileforSullivan Brothers Toyota