Customer ReviewsforSullivan Brothers Toyota

Brought vehicle in for warranty covered Oil change and multi point inspection. They advised front brake pads . Ok please do the pads . 2 and a half hours later the brakes were done . Not the problem . The issue was they started charging me for labor on the free stuff included in the warranty (oil change and inspection) . When I called ******** the the customer service representative for an explanation on the trumped up labor charge she was demonstrative, overbearing, rude and extremely unprofessional. Absolutely no where do they have there hourly rate posted or said there's a minimum labor charge ?? .... I was charged for labor for the whole entire time my vehicle was there including the free oil change and inspection that was part of the warranty .... I should have only paid for labor for when the brakes were being done , they got me for an extra hour and a half of labor about $200 , so basically I paid $500 for 2 brake pads . Parts were $140 , the labor was $360 . It's a total SCAM & the people who work here are very unprofessional and vultures. Only bring your vehicle here if you have money to throw away , liked being treated like garbage and being victimized !!!! DO NOT GO TO THIS DEALERSHIP THEY ARE VULTURES !!!!

******************** brought her vehicle in for an oil change and tire rotation covered under her maintenance program. At this time the technician noted that front brakes were needed. Our service advisor brought this to Ms. ********* attention and quoted a price of $461.28. As stated ******************* authorized the repair. ******************** called the dealership 3 days later and had questions about her bill and wanted to speak to a manager. She was told the manager ******** is off today but will call you tomorrow. I (********) contacted the customer Thursday morning. My attempt to explain the bill to ******************** was not successfull as she kept talking over me and yelling and swearing at me telling me "this is ******** and a scam" I told her that I was not going to speak to her any longer and ended the conversation- ******************** did not pay out of pocket for her oil change or tire rotation these were covered- the only out of pocket charges were for the brakes to be replaced that ******************** authorized.