Business ProfileforHonda Village

The reason for my complaint is due to having an outstanding service issue with a car dealership and I am in need of assistance with coming to the proper resolution. The nature of the complaint: the dealership (North Shore Nissan) had scheduled a service appointment in February to address an ongoing problem with needed car suspension repairs that are affecting the overall safety of the vehicle. This was an issue they had attended to previously as well. This appt was expected to result in a quick repair/full resolution but unfortunately it has resulted in the dealership currently having possession of the car for over 1 month (they still have the vehicle). The current status is that the vehicle is due to have a MA inspection sticker by/before 3/31/24 and currently the car is not driving at road safe standards or able to pass the inspection process for the required sticker. The dealership has refused to replace all parts in their entirety (all covered under a purchased extended warranty) or address the secondary issues that have now resulted from the ongoing problem and are demanding the vehicle be picked up "as is" and stating they are not willing to do any further repairs. The dealership agreed upon taking the vehicle in to provide a loaner car at no charge for the repair duration. Currently they are now mandating that I pick up my vehicle "as is" and if I do not they are threatening "to take alternative action against me" and "involve local police to tell them that the loaner is a stolen vehicle". The dealership has been aware the vehicle was brought in due to not having full control of steering, an outstanding recall (tie rod), suspension repairs needed as well as understanding that after 3/31/24 the car will no longer be allowed (legally) on the road as the inspection sticker will be expired. The dealership has not made attempts to fully resolve the issue.my possession I have still be responsible to maintain the monthly car payment and car insurance.