BBB Accredited Business Profile

Carlino Guitars

Carlino Guitars

(781) 391-4600

Carlino Guitars

14 years in business
135 Mystic Ave
Medford, MA 02155-4640
BBB File Opened: 05/29/2008
Business Started: 11/07/2003
Type of Entity
Sole Proprietorship
Business Management
  • Mr. Edward J Carlino, Owner
Business Category
  • Music Instrument Store
  • Guitar
  • Instrument Cases
  • Musical Instrument Supplies and Accessories
  • Instrument Lessons
  • Musicians

Products & Services
Guitars, Amplifiers, Accessories, Amplifiers, Accessories, Custom Guitar Straps
Number of Employees: 
Methods of Payment
  • Cash
  • Check
Refund & Exchange Policy: 
The business states: "Any purchased product may be returned for a period of 7 days after the purchase date for a merchandise credit only. No cash or credit refunds. Credit for returned merchandise may be applied to any other merchandise in the store. Only undamaged, unaltered items will be accepted for returns.  Merchandise that is not in an acceptable condition to be resold will not be accepted for return. All Pre-Orders and Special Orders are non-returnable. However, books, magazines, and cd's are non-returnable per copyright law. Pre-Order and Special Order instruments must be prepaid in full.  Once an instrument Pre-Order or Special Order is placed it is non-cancelable. All Used And Consignment Guitars are sold in an "as is" condition, and all used and consignment sales are final.  We ship all instruments insured for the full purchase price, and accept no responsibility for any damage that may occur during shipping and all claims are handled by the freight carrier.Every effort will be made to please every customer within reason. However if you are shipping the instrument back for exchange, the customer is responsible for all shipping charges.We do ship overseas, out of the country and state by state however any shipping fees are the responsibility of the purchaser."
BBB accredited business



Carlino Guitars specializes in a wide selection of band instruments, DJ equipment, specialty items and more.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

M: 11:00 AM-9:00 PM
T: 11:00 AM-9:00 PM
W: 11:00 AM-9:00 PM
Th: 11:00 AM-9:00 PM
F: 11:00 AM-9:00 PM
S: 11:00 AM-7:00 PM
Su: 11:00 AM-6:00 PM
H: 11:00 AM-7:00 PM
Sales: 11:00 AM-9:00 PM
Parts: 11:00 AM-9:00 PM
Service: 11:00 AM-9:00 PM
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Carlino Guitars

Carlino Guitars


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