Customer ReviewsforArbella Insurance Group

A very unprofessional and apathetic company that could care less about people. I'm being forced to change a home owner's policy because my mother passed away. Even though the house will be sold in a matter of months, they're making us create a new policy for myself and my siblings to be able to sell the house. Called back the day I found out about this, after I was told how quick and easy this process would be. It was Friday afternoon and the person I was told to ask for had gone home for the day. I requested that I please be called back first thing Monday morning, and was told no problem. Of course, the call never came, and now a day is lost because this person is to busy to speak with me now. All this and having to wait endlessly on hold just for the privilege of being blown off. Super unprofessional, and one of worst customer ********************** experiences that I've ever had. No respect for people's needs or time.

My name is *****************************, and I am writing to express my extreme disappointment and frustration with the handling of my claim and the treatment I have received from your adjuster, *****************************, and her manager, *******. In early December 2023, I allowed a friend to borrow my **** F350 to pick up his newly purchased camper. Unfortunately, during the transportation, the camper fell, causing damage to my truck. I was assured by my friend that he would take full responsibility, and he promptly filed a claim with Arbella Insurance. Several days later,I received letters from *****************************, who requested information about the incident. I promptly filled out the report and submitted it back to her. It has been two months since the incident, and I have not received any updates or communication from ****** regarding the status of my claim. Upon reaching out to ****** at the beginning of January, I discovered that she was out of the office until January 15th. As of January 29th, I have still not heard anything from her. When I did manage to contact her, she displayed a complete lack of professionalism and customer service. Her questioning was doubting and accusatory, and she was rude and disrespectful throughout our conversation. Despite the challenges I faced with *****************************, I reached out to her manager, *******, hoping for a more positive resolution. Unfortunately, *******'s response was equally disappointing. She, too, was rude, making the situation even more disheartening. I understand that everyone has bad days, and I empathize with that. However, I believe it is unacceptable for your employees to take their frustrations out on customers. As someone who is not an Arbella Insurance customer, I did not expect to be treated in such a manner. My primary concern is getting my truck repaired, as it has been two months since the incident, and I am left with a broken vehicle. I kindly request your immediate attention to this matter. Sincerely, ******************

If I could give no stars I would ,they destroyed my reputation and was very racist towards me and had me blackballed on certain insurance company because I live in ********. ******** is filled with minorities and they are very racist towards you ,they ask about where you live and they have things in your file about your nationally. They blame me for certain situations and even though Im not to blame. If you have a good license and live in ******** be careful they are very discrimination towards you if you are black and brown.

I didn't want to renew my renter insurance when the policy ended on 11/23/22. They sent a cancelation notice dated 12/4/22 saying the cancelation was effective 12/27 for non payment. Today I get a bill for $40 because they want payment from 11/23 thru 12/27. I called customer service and they said I had to call the agent back when the notice was issued to cancel because Arbella automatically renews their policies. I stated no where did it said I had to call when you don't pay for something you're not expecting anything from them. I asked them to cancel the policy and forgive the $40 because I wasn't aware of their policy practices and they said no they wouldn't so they can take me to court and waste their money trying to get money I don't have. ************

Horrible customer service just awful. Been told I was going to receive calls back multiple times, no returned emails, treating me (the Custumer) like garbage and being just plain rude all because I refused to give in to their silly silly low offer to repair my vehicle with aftermarket parts, being I was found 0% at fault and my car should be repaired. And even when I gave up and said to give me the money from the estimate they wrote up I get zero response and zero respect **** would not recommend