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Find a Location

Polli Construction, Inc. has 1 locations, listed below.

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    Business ProfileforPolli Construction, Inc.

    General Contractor

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Polli Construction, Inc. is a full service residential general contractor. In addition to new construction they offer home improvement and remodeling services such as kitchen and bath remodeling, basement refinishing, decks, porches, roofing, siding, rot repair, foundation repair, window and door replacement as well as interior and exterior painting, staining and power washing.

    Products & Services

    Residential Contractor

    Business Details

    Location of This Business
    11 Gregory Dr, South Burlington, VT 05403-6061
    BBB File Opened:
    5/24/2005
    Years in Business:
    35
    Business Started:
    3/1/1989
    Type of Entity:
    S Corporation
    Number of Employees:
    16
    Business Management
    • Mr. Steven Polli, President
    Contact Information

    Principal

    • Mr. Steven Polli, President

    Customer Contact

    • Mr. Steven Polli, President
    Additional Contact Information

    Fax Numbers

    • (802) 482-5778
      Other Fax

    Email Addresses

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I hired Polli/Rot doctors to replace my front door and entryway. The first quote they gave me was for ***** hours worth of work at a max **** of $11,900. I asked for a fixed quote and they provided one for a total of $14,312. I received an email of the total hours of work performed on the job for ***** hours, which seemed about right, as there were two men working on the job for five business days, one who left often while another gentleman took his place. A month after the job was completed, I received an invoice for $22,643.47 with a line item for Additional *** labor for ***** hours at $105/hr, increasing the **** of the project by $8,793.75. The original quote was for up to 80 hours, and the total labor email I received was for ***** hours, which was less than the original quote. I voiced my concerns to Polli and am now being told that the line item for the hours is for the additional material they needed for the change to the work I signed. When I signed this document, ******, the supervisor told me it did not mean it would **** more, just gave them permission to do work that was not noted properly on the original quote. He also told me they would include receipts for the additional materials, which they sent with the invoice, on a separate line for $134.12. The job was completed on 7/23/23 and they still do not have an explanation of these additional ****s. All I want is for them to make good on the original quoted price. I have all the documentation. If they fight for the additional nearly $9,000 in labor, I would like to know what I can do.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jane M

    1 star

    02/06/2024

    Overcharged. Over 2k for installing interior door. No communication during the day they did the work about pricing. Stupidly I trusted them to be fair. Refused to discuss the bill afterwards. Terrible. Discouraging. Dishonest.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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