Business ProfileforCardi's Furniture

My husband and I purchased several pieces of furniture from Cardi's and also purchased the furniture protection plan. Well over a year ago, one of the k**** broke on the night stand. We repeatedly called *****'s to address this. The calls are all logged under my husband *****************************. For months we chased this, trying to get resolution and were told they were researching the issue. Finally, we were told the k**** were no longer available and they offered to replace all the k**** on the ********************* In the meantime, we have tried on several occasions to set up a visit for *****'s to come out to replace the k**** and also complete repair orders on several pieces of our furniture. The last two times *****'s came out, the work was not satisfactory and we finally were able to schedule a service call for today. The Cardi's rep came out to our house with ONE k*** and it was not even the right k*** Also, he told us there was only a work order for the k**** and the recliner. It did not include the other work orders we requested. Based on the history of how these repairs have been, we were not confident he would do a good job since he would probably feel rushed since there was more work than he had anticipated. We want *****'s to expedite the work order, get ALL promised doorknobs ASAP and satisfactorily repair our furniture.