Business ProfileforIron Mountain

1 star because there is no 0 star option. This is one of the top 3 worst companies I have ever dealt with in my life. They trap you with year-long autorenewal clauses, do not notify you of price increases before they happen (they say it's on a November or December bill but I haven't found where). They increase the prices for the same services by $20-$30 per year. Occasionally they randomly add extra charges for items already included in the monthly fees and if you don't catch them, they will just keep doing it. They have "withdrawal" fees AND "retrieval" fees AND "handling" fees for each cubic foot of an item. They send you overdue notices of nonpayment when there are credits on your account to cover the amounts due because their systems must be trash. Their pricing is not available on their website, on their management system portal, or on any invoice. When we requested a pricing schedule it took them a week to send it to us.We are now trying to cancel, and they told us it would take 2-3 business days for a cost estimate to cancel; it took over a week. Then it took another week for them to generate the invoice for the quote. Then although we paid it immediately, we got harassing emails from 2 different **** and a phone call demanding payment. Then we were told it would take 2-3 business days for the payment to show up in their system and then they would start processing the closure. They also want to charge us for the rest of the year for services we don't want or use because of their auto-renewal clause, and also want over $600 just to destroy 10 boxes and return 15 more. They literally hold your documents for ******, obscure their pricing, and constantly overcharge. Their customer service is appallingly incompetent and no issue is resolved with fewer than 3 calls or emails. For closure, it has been tens of calls and emails.

Hi ******,


We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon through the case with our escalations team.