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Find a Location

E&S Automotive has 1 locations, listed below.

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    Business ProfileforE&S Automotive

    Auto Diagnosis
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2018

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    E&S Automotive is a service auto repair shop serving both individual and commercial clients. The company specializes in the maintenance and repair of makes and models of both foreign and domestic vehicles.

    Products & Services

    Windshield Wipers

    Business Details

    Location of This Business
    480 Dorchester Ave, South Boston, MA 02127-2736
    BBB File Opened:
    10/21/2005
    Years in Business:
    37
    Business Started:
    1/1/1987
    Accredited Since:
    2/1/2018
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    4
    Hours of Operation

    Primary

    M:
    7:00 AM - 5:30 PM
    T:
    7:00 AM - 5:30 PM
    W:
    7:00 AM - 5:30 PM
    Th:
    7:00 AM - 5:30 PM
    F:
    7:00 AM - 5:30 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Jordan Ouzounidis, Manager
    Contact Information

    Principal

    • Mr. Jordan Ouzounidis, Manager

    Customer Contact

    • Mr. Jordan Ouzounidis, Manager
    Additional Contact Information

    Fax Numbers

    • (617) 269-9877
      Primary Fax

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I received a Vehicle Inspection on 1/3/23 & was told my car would receive a Safety Rejection unless I replaced rear + front brakes & rotors. I shared that I believed I received front brake/rotor replacement within past 2 years & asked him to double check the front brakes. He proceeded to tell me the brakes still needed replacing. I asked if I needed new rotors or could just replace the ********* advised rotors always needed to be replaced at the same time as pads (a claim disputed by other mechanics I have since talked to). I paid $933.77 for the full replacement of brakes/rotors. Upon getting my vehicle back, I looked at the receipts I had for previous vehicle work. I noticed that just 12 months ago, this same mechanic failed my inspection & also claimed front brakes + rotors needed to be replaced. The timeline of brake/rotor wear did not align with the amount I had driven in 12 months, so I became suspicious as to why the work was performed. I called the mechanic less than 30 min after the service & asked if I could come see the old brakes to confirm their "failed" status -- he told me he no longer had them & donated them & could not get them back. I shared I had since learned he replaced my brakes 12 months ago & he began stuttering & could not offer an explanation. He soon after became defensive on the phone & hung up. After looking at more receipts, I noticed my car had recently received full safety checks from 2 other mechanics -- one on 10/1/22 & one on 11/8/22. Both safety checks fully cleared the health of the brakes & indicated they were in "green" status, meaning they should have plenty of life left. I returned to the shop to show this information to the owner, who again became defensive & started cutting me off & not letting me speak. I left without resolution. I've since learned via reviews that he often fails people's brakes only for second opinions to claim brakes were perfectly fine. I took my car to a 2nd mechanic who confirmed I'd been scammed
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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