BBB of Greater Maryland
Our Vision:
an ethical marketplace where buyers and sellers trust each other.
Our mission:
to be the leader in advancing marketplace trust.
We do this by:
Setting standards for marketplace trust
Encouraging and supporting best practices
Celebrating marketplace role models
Calling out and addressing substandard behavior
Creating a community of trustworthy businesses
Meet our staff
Our team works with consumers and businesses across Greater Maryland.
Mike DiGiacomo
President and CEO
(410) 347-3981
Sam Scaife III
Vice President of Operations
(410) 347-1563
Clay Campbell
Director of Marketing
(410) 347-3998
Dawn Clabaugh
Director of Accreditation & Retention
(410) 347-3980
Joann Francavilla
Director of Business Development
(410) 935-9220
Monica Miles
Director of Strategic Partnerships
(410) 735-1815
Ralph Tolbert
Operations Manager
(410) 347-3936
Lisa Clay
Dispute Resolutions Team Lead
(410) 347-9761
Arlene Wentz
Senior Manager, Accredited Business Standards and Compliance
(410) 347-7519
Jennifer Shepherd
Business Accreditation Specialist
(443) 963-2443
Eliza Andrew
Marketing Coordinator
(443) 963-2447
Crystal Dixon
Dispute Resolution Specialist
(410) 735-1586
Heather Pigott
Dispute Resolutions Specialist
(410) 347-3937
Michael Salamon III
Consumer Engagement and Data Quality Manager
(410) 332-0271
Diamond Savage
Accredited Business Engagement Specialist
(443) 977-4230
Morgan Miller
Administrative Assistant
(443) 589-7572
Holly Barbour
Accreditation & Advertising Review Specialist
(410) 347-5641
Leadership & Annual Reporting
Mike DiGiacomo, President — President & CEO, Better Business Bureau of Greater MD
Peggy Feeney, Chair — Director of Human Resources, Von Paris Moving & Storage
Kate Bridgeman, Vice-Chair — Director of Financial Services, Hague Quality Water of MD
Bruce Quackenbush, Jr., Past-Chair — Vice President, Co-Owner, American Contracting Services, Inc.
Katherine Armstrong, Past-Chair — Certified Financial Planner/Owner, Armstrong Financial Group
Gregory Talbott, Treasurer — Owner, Strategic Tax Resolution, LLC
Clark Carter, Secretary — Chairman, Mason & Carter Inc.
Damon Smith, MD, Executive Committee Director — Owner/Cofounder, Trusted Hearts Homecare Solutions, LLC
Kelly Mitchell, Executive Committee Director — Founder/Principal, impactHR, LLC
Paul Michalski, Director — Director of Administration, The Whiting-Turner Contracting Co.
Jim Ries, Director — Director of Business Development, Offit Kurman
Lucas Cunha, Director — Lead Consultant, Integral Consulting
Carla McCadden, Director — Senior VP, Business Banking Team Leader, M&T Bank/Business Banking
Ryan Tetteris, Director — General Manager, Capital Fence & Rail
Bernard Woodson IV, Director — Managing Member, Four Rivers Contracting Group LLC
Debra Keller-Greene, Director — CEO, Keller Professional Services, Inc.
Gina Ramsey, Director — Owner/President, Pink Dog Digital
Kimberly S. Grimsley, Esq., Legal Counsel - Non-Voting — Oliver & Grimsley, LLC
BBB of Greater Maryland
BBB Greater Maryland Foundation
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