BBB Accredited Business Profile

Charter Communications

Charter Communications

(314) 965-0555

Charter Communications

35 years in business
12405 Powerscourt Drive
Saint Louis, MO 63131
Additional Phone Numbers
  • (636) 220-4801
  • (636) 220-4813
  • (636) 220-4714
  • (864) 297-2248
BBB File Opened: 01/01/1986
Business Started: 12/01/1982
Business Started Locally: 01/01/1986
Business Incorporated: 11/03/1999 in MO
Type of Entity
Contact Information
  • Ms Jana Brewer, Sr. Director-Customer Care Operations
  • Ms Vickie Mason, Customer Care Advocacy Supervisor
  • Ms Vickie Mahon, Customer Care Advocacy Manager
  • Customer Service: Mr Michael Henry, Customer Care Escalation Manager
  • Principal: Mr Neil Smit, President & CEO
Business Category
  • Television - Cable, CATV & Satellite
  • Internet Services
  • Telephone Communications

Products & Services
This company offers a full range of advanced communication services, including video, high-speed Internet & telephone.
Alternate Business Names
  • Charter Spectrum
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 


BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating because complaints against it are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Charter Communications