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About

About This Business

BBB Accredited Since: 7/15/2010

Years in Business: 27

Products and Services

BBQ Accessories, BBQ Grills, BBQ Smokers, Built-In Gas Grills, Fire Pits, Freestanding Gas Grills, Grill Accessories, Outdoor Compact Refrigerators, Outdoor Furniture, Outdoor Heating, Outdoor Kitchen Islands, Outdoor Kitchen Storage, Outdoor Kitchens, Outdoor Living Essentials, Patio Heaters

Photos and Videos

  • image description not provided by submitter

Business Details

BBB File Opened:
4/24/2006
Business Started:
4/25/1998
Business Incorporated:
2/24/2001
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
ShoppersChoice.com
UltimatePatio.com
GasLogGuys.com
Business Management:
Mr. Chase Shelton, COO
Number of Employees:
280

Additional Contact Information

Principal Contacts
Mr. Chase Shelton, COO
Customer Contacts
Mr. Chase Shelton, COO
Fax numbers
Primary Fax: (225) 296-0808
Additional Phone Numbers
Other Phone: (877) 743-2269
Other Phone: (225) 341-0043

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Latest Reviews

  • Becky P

    "We purchased a $7000 grill from them nearly 2 years ago and this June at our lodge the grill stopped working." ... Read full review

  • Kevin G

    "Ordered a grill over 2 months agoCame out the box brokenI have been trying to get service to respond only to hear its elevated, this company is a joke, I paid over 1k for this broken product and can't get it fixed. They never answer the service phone only the sales department answers phone, I guess to sell more defective products to customers who won't get any help." ... Read full review

  • Stevey M

    "I ordered a product from this company customer service doesn't exist, I requested to cancel my order and they still shipped the item and didn't try to stop it. They sent me a link to request a return and in order to put a return request in I had to agree to pay for the free shipping that the order qualified for and for the return shipping which is all a scam that's why they continued to ship the item after I canceled the order." ... Read full review

View all Reviews

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