316 Customer Reviews
- Date
- Highest Rating
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Review from Jay W
4 stars04/19/2024
We purchased items from BBQ Guys in advance for an Outdoor Kitchen project. Inspecting the exterior of the packaging revealed no issues. It wasn't until after opening the items for assembly and installation was the issue discovered. Unbeknownst to me, a previously installed and damaged item was sent in lieu of the new, undamaged item I ordered. After initially balking at a request for a replacement item for the damaged item sent, BBQ Guys came forward and made the situation right. In this day and age, it is good to see that when a company makes a mistake, they take the right path and fix their mistake. At no time were they unprofessional or discourteous. If 4.5 stars were an option, I would offer that. The company needs to implement better return inspection practices to prevent this type of event from repeating itself. Thanks for letting me share my experience.
BBQGuys.com Response
04/23/2024
Hi ***,
Thank you so much for taking the time to send this to us! We truly appreciate the extra effort in letting us know about your experience with BBQGuys! We appreciate your business, too!Review from A. K.
1 star03/08/2024
After 3 weeks ordered, Yesterday, was delivery day for a grill. Today they sent me a email saying they have no idea when the grill can be delivered and they grand me a favor to cancel the order. Beter order the grill from ********* that to dell with themBBQGuys.com Response
03/12/2024
***** ******** placed an order with us on Friday 2/23/24 at 11:41pm CST. When he placed his order the item on our website showed that it would leave the warehouse within 5-7 business days. Mr ******** was notified on Thursday, 3/7/24 that we unfortunately missed our estimated shipping time frame of Wednesday, 3/6/24. Mr ********'s order shipped the next day on Friday, 3/8/24. On the same day we provided Mr ******** with shipping confirmation. We have also confirmed again that the item is with the carrier and provided Mr ******** the estimated date of delivery as well as the contact information for the carrier to confirm the date of delivery. We are sorry for the delay in shipping and are happy to help Mr ******** if he has any additional questions or concerns.Customer Response
03/12/2024
Mostly of them are not true. Delivery day or estimation of the delivery day is a commitment They difference between BBQ and ********* or ******* is that the first one when you order something they give you a estimation delivery 10 days and in this day you will get a email "I am very sorry that we missed the expected ship date for your order and want you to know that I am working with our warehouse to get better information so you can plan for your order delivery." and they offer the option to cancel without and commitment. The chinis give you a estimation of 7 week and 7 time chiper.Review from Henry F
5 stars02/25/2024
My experience buying my grill from BBQ Guys was outstanding. This is a great company to do business with. The grill I ordered came damaged but the customer service I received to complete my order was top notch. I received the new replacement 2 days after calling customer support. I am glad there are still companies doing business with integrity. Shelby assured me that everything would be taken care of and she didn't disappoint. I recommend BBQ Guys to anyone in the market for a grill or outdoor kitchen.Review from Gary M
2 stars01/13/2024
When I ordered my BBQ grill from BBQ guys, I was told to expect my grill in 3 to 7 business days. After I made many phone calls and complaints, I finally received my grill after almost a month had passed. No one seemed to care or provide a good explanation. Had I known they would take so long, I would have purchased a grill somewhere else!BBQGuys.com Response
01/16/2024
Hi ****,
It was a pleasure speaking with you today. As we discussed, we are deeply sorry for your experience with your order. Our freight delivery service normally takes 5-7 business days, and this situation was definitely a one off. We have reached out to you to get you taken care of. Please reach out to us should you need anything else.
Review from Richard B
1 star10/05/2023
Company failed to inform me of product not shipping with order. I needed all pieces as i had a contractor scheduled. I had to follow up with company and was told item would be sent. Additional follow-up found the item is discontinued. No contact from company. I was stuck with the products i did receive and had a similar (not matching) product sent so i could finish my project. Did not have the opportunity to delay or cancel my shorted order before shipping. No way to contact management to review this situation. The support team shared they were sorry, but offer no opportunity to chat with someone else.Review from Ruben H
5 stars06/04/2023
Prompt service. Item exactly as advertised. Very satisfied this transaction.BBQGuys.com Response
06/06/2023
Hi ****** Thank you so much for taking the time to send this to us! We truly appreciate the extra effort in letting us know about your experience with BBQGuys! We appreciate your business, too!Review from Wallace C
5 stars06/02/2023
Ordered the sear plate. Very well made, very heavy. The best part was that I received it less than 24 hrs. after it was ordered!BBQGuys.com Response
06/06/2023
Hi *******, Thank you so much for taking the time to send this to us! We truly appreciate the extra effort in letting us know about your experience with BBQGuys! We appreciate your business, too!Review from Jay D
5 stars05/15/2023
Great service had a couple of issues one with a broken item on delivery and another with an item not fitting correctly. Swapped everything out no questions asked. Great companyBBQGuys.com Response
05/16/2023
Hi J**, Thank you so much for taking the time to send this to us! We truly appreciate the extra effort in letting us know about your experience with BBQGuys! We appreciate your business, too!Review from Vern S
5 stars05/14/2023
BBQGuys.com is my go to place for anything bbq related. They have a great assortment of products on their website and get it shipped quickly with updates all along the process. I have always had good results with their products that I have ordered.BBQGuys.com Response
05/15/2023
Hi ****, Thank you so much for taking the time to give us your feedback! We truly appreciate the extra effort in letting us know about your experience with BBQGuys!Review from Elizabeth V
5 stars05/12/2023
Easy to order and the parts arrived on time! Great website.BBQGuys.com Response
05/15/2023
Hi *********, Thank you so much for taking the time to send us your feedback! We truly appreciate the extra effort in letting us know about your experience with BBQGuys! We appreciate your business.
Customer Review Rating
Average of 316 Customer Reviews
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