Business ProfileforDEMCO

We’re been customers of DEMCO for years and never experienced an issue until this week. My husband forgot to pay our Utility bill while I was working out of town. After being told to pay a certain amount he did so only to be told an incorrect balance. From there he promptly made the additional payment and requested the service be restored. A dispatcher came out to restore services only to find out it was rushed and half complete. The following morning my husband realize that the tag and seal wasn’t put back on our meter and sitting on top of our trash can. He immediately informed Demco of the situation. Demco replied by stating that they would have someone come out to look over the issue reported. When the dispatcher arrived he accused us of tampering with the meter and charges were applied and the meter was removed and the area was locked which we didn’t find out until later that afternoon. My husband disputed the false claims and they finally removed all associated charges after an investigation with the exception of the EBRP Inspection requirement charges. We were stuck to paying for there error. We are now going on 48hrs without lights and air. All food lost. While waiting on a supervisor or dispatcher to show up. The time is now 8:25pm cst. Who will reimburse us for all items lost due to stupidity, lack of accountability and unprofessional practices. Who will credit us for the additional cost for a expedited expense to have a Inspection come out. Now mine you he did his jobs HOURS AGO and yet no has showed up. Is this how you treat your clients? Would you treat us differently if we weren’t a family of color. Does it not matter that we have kids and pet’s depending on us for comfort. I am beyond disappointed in the service and lack of compassion for the situation that this company created. Shame on you DEMCO, DISPATCH DEPARTMENT AND THE ENTIRE ORGANIZATION FOR NOT MAKING THIS TOP PRIORITY. Are we going to have to sit in the heat until the next business day?