Customer ReviewsforGerry Lane Chevrolet

I will never bring so much as a bicycle over to Gerry Lane Chevrolet for service. Both service managers were disrespectful, unprofessional and incapable for communicating updates on my vehicle. My insurance company had no issue paying out claims for parts/services but the service department repeatedly refused to submit supporting documentation to pay out the claim. When I was notified that the car was finished, I payed out my deductible and drove off... only to find that there were issues (still) with the car. Returned the car the next day, and was told it "MIGH" be the steering column. (No reassured). When I spoke to ****, about my dissatisfaction he told me "if I wasn't satisfied with their services, to come get my car and take it someone else." I had to escalated my dissatisfaction to the Operations Director and Mr. **** **** himself to get the claims resolved. However, I never got so much as an apology from any one of them as to how I was treated through this whole experience. Lack of communication, unprofessional, inexperienced techs in the service department. I will never obtain services or buy a car from that location

Mrs. *****, we are truly so sorry for this misunderstanding. However, we did everything in our power to get this resolved, included a complimentary loaner vehicle, and ended up not charging you for any of the services at all. Please accept this apology and if you would like to discuss any further, we are happy to speak with you again.

I never in my will buy as much as an AIR freshener from Gerry Lane after them doing body work on my truck. On 9/11/23 I was backed into at full speed sitting at a red light. The driver of course didn't have insurance so I had to file through MY insurance. I shopped around for a body shop to do the work (replace front end AND replace bent control arm) why on earth I have had the following problems since then I do not know. 1.)Slipping transmission 2)exhaust leaks 3)poor welds on exhaust 3.) gas line disconnected 4.)disconnected parts under hood. My truck has broken 3-4 times since picking it up from GL on 2/6/24. I dropped it off on 12/30 for a job that they said would take 3 weeks but had taken 6 weeks (which exhausted my rental coverage). They suggested I take it to an exhaust shop bc I have an "after market exhaust" which is what I did and that shop said "where the damage is is your CONVERTER FORWARD which is NOT modified, the only modifications were at the BACK which were 2 added tail pipes. All in all Gerry Lane body and service is putting the blame on EVERYONE else instead of trying to help get everything resolved. And say for instance there were exhaust and transmission issues be4 bringing it to GL on 12/30 why wasn't it caught by their body shop upon delivery and no mention of it by pick up. This has been a nightmare from hell. I have been having to lyft for the past month. I have reached out to General Motors customer care because I am livid. NEVER EVER take your truck to Gerry Lane in Baton Rouge.

We truly apologize for the misunderstanding but we did our best to work with Mr. ******** This was a frame swap, there was no painting on the vehicle. We had no indication of a slipping transmission; Mr. ********sent a ****** report when he was trying to trade his vehicle in saying transmission "needs service " after we completed the repairs. The customer has an aftermarket exhaust that he was unaware of, because he purchased his vehicle used. We did not do any welding to his exhaust. I tried to get a new one approved, but Mr. ********decided to have his vehicle towed out before ***** **** could come and reinspect. ***** **** came and did a visual inspection of Mr. ********s concerns and fully documented everything. The adjuster quickly noted that the vehicle had an aftermarket exhaust and showed signs of having been recently welded on. Since the customer complained of an exhaust smell we performed a leak test and found that the leak was coming from the areas that were welded. Our repairs only called for us to remove the entire exhaust system as a whole and not do any modifications. We've discussed this with Mr. ********on multiple occasions. Gerry Lane Collision Center, nor ***** **** saw any visible damage to the exhaust system. We are always happy to discuss more with our customers to ensure we do everything we can to get them back on the road safely.

I will never in life want to buy anything from Gerry Lane Chevrolet again. The collision Dept and sales Department has been very ugly and rude to me after I got a vehicle from them. My mom has purchased three vehicles from them and after the purchase we were treated very badly. My mom was called a ****** by someone in the collision Dept. I will never ever want to deal with this company ever again. I don’t like the service at all. Treated so poorly.

Ms. ****** & Ms. ******** - please call us at *********** to discuss this unacceptable experience you had at our business. We sincerely apologize and would like to make it right as much as we can. We value all customers and always treat everyone with respect so we are taking this very seriously and will confront our staff. Please give us the chance to earn your business again. We are truly sorry about this misunderstanding.

i would never use them again they charge me 1200 dollars soon as i left my vehicle broke down

Hi ******** - thank you for the feedback. Please call us at ************ to discuss your experience. We will do what we can to make it right. Customer satisfaction is very important to us. Thank you.