Customer ReviewsforCarroll Organization, LLC

APRIL 13, 2024 ARIUM AT PEACHTREE CREEK REVIEW I GIVE ARIUM AT PEACHTREE CREEK ONE STAR!!!! THEY ARE LAZY, THIS COMMUNITY IS RAN LIKE THE WILD WEST. My packages went missing but the leasing office had them the entire time, the dumpster overflows with trash to the mailboxes. It looks disgusting and tacky!! It's so unsanitary. There are always 5-7 rats by the dumpster at night (yes I've counted while pulling in twice). One of the rats were I believe pregnant because she was super fat, big and long. The gates NEVER work and getting a new key fob has been a hassle! Maintenance is OKAY but you definitely have to form a great rapport with them because front office will allow absolutely EVERYTHING to get swept under the rug. Management was ************************ when I first moved here and they were AWFUL! Then Arium - A Carroll Company came in and Management was amazing!!! 5 stars! It's been over a year since they've changed it to a third **************** which is now Carroll **************** and IT IS HORRIBLE!!! I don't know if the ************************** group has changed owners but these apartments have gone to sh!**. I'm renting a home in ****** or Lilburn next because I can't do this anymore.

The leasing staff is horrible . *************************** is the worst leasing agent possible . Provides incorrect information. This appears to be a trend with ***** as multiple other reviews state the same thing across different platforms. ******** manager and asst ******** manager refuse to give me a callback , no one replies to emails nor answer the phone . When you call the corporate line you get the same exact treatment! The *** group now owns ARIUM. I lost money getting a last minute storage and then i had scheduled movers that could not provide a refund as ***** called two days before my move in stating i need more money down as he made a mistake . Not only did ***** make this mistake. I went into the actual office and spoke to another leasing agent who again provided me the same moving that ***** provided me with and now all of a sudden two days before Im scheduled to move in their state that I owe more money call back. Theyre trying to tell me my new moving date is on the fourth when I told him its supposed to be a third. They mentioned to me that the unit is not ready due to electrical units I said when was someone going to call me? He said well ***** shouldve called you up to this day. I have not received a call from anyone at ****** Falls in corporate or in the leasing office not a ******** manager not assistant ******** manager no kind of assistance .

I was told that I was approved a day or two after applying, two weeks later they told me that I was not approved. I asked to see the apartment Im moving to because of ****** reviews and they kept saying that it will take a few more todays to have it ready. This apartment is only $126 more than the one I currently live in, but they turned me down after I gave them bank statements showing that I had 50K savings. I informed them before I applied that 75% of my incomes goes to my 401K just to make sure that Im not paying a very high application fee for nothing. I was approved for a different place within 30min, and the rent is $1550 compared to their rent of $1307. A young sounding lady talked to me in a disrespectful tone when I told her that they have been putting off for two weeks. She kept repeating what she said, making me sound stupid, but they had told me previously that a manager would get back with me by the end of the day and it never happened. I dont think that the 2 br apt (716) was available or maybe they knew it wouldnt look like the model units they have. I wasted time and money. The only other thing they couldve tuned me down for is my *** pets. I will make a separate complaint on that one. I want them to send me all my money back, because I know I qualify for the apartment based on credit and income without my savings.

I have been living at ARIUM ******************* for a little over a year and have had a terrible time with the maintenance and property management staff to be specific ****** and ******. I have had several cleanliness and plumbing is***s since the moment I moved in and they gave me an apartment that hadnt been occupied for maybe a couple or a few years. I have also had to pay more for water than I have ever paid in my life . They have been giving me the run around and *** from residents services has been saying she will go to war for me but has blocked my emails I believe. I have got to get some help I am a young black single woman and I feel like an injustice is brewing with this complex and I hope they can do right by me when they give me the options for the cracked pipe under my apartment.

They will send a bill to collections without contacting you by any other form, and also you don't even have to be on the lease you could be a past resident. Make sure you delete your account with them or they'll bill you for a random month you didn't even reside there.

Absolutely terrible company, I applied with Arium they did not ever back to me until I had to reach out myself. **** in the office promised to get back to me and I assume since she couldnt get me approved and make a commission she decided to blow me off. I had another person that was supposed to complete the app as well and **** and the office staff were completely rude to me and refused to help or get back to me. I would suggest never doing business with these unprofessional amateurs.

Lake pointe are the worst apts!! We had multiple issues from day one from them just putting bandages on the old a** apt issues, mold issues, towing cars if you park over the line yet other cars would do it, not fixing acs if its late even in the middle of ***** heat, our door was jammed shut over night because they didnt consider it an emergency yet we are on the 3rd floor with 4 kids, and we never was late on rent or anything yet when we move out rack up all types of charges how do we owe *************************************************** rent? And I have proof that I had renters insurance the whole time yet I have a 30 dollar fee for that.

Maintenance Supvr is very condescending and rude. Maintenance will not fix broken items in a timely manner, waited 4 days to get AC worked on. Sewage pipes always back up and cause urine and f**** to come through the bath tub drain. Code Compliance has been out here several times and maintenance tried to cover up the area with rocks but the code compliance officer had already seen and taken pics of the biohazard all over the ground.Tenants threatening bodily harm to other residents. Loud music, and fighting, Tenants smoking weed in apartments and can smell it in all adjacent units.Drug dealing on property in front of kids at the park. Crackheads and prostitutes on property asking residents for rides to buy drugs. Exposed razor blades on the ground. Residents smoking weed on balconies and in front of kids (40 feet) from the park with children present. Heavy police presence with criminal standoffs (AR-15s). Cops chasing people through apartments.Roaches are horrible and pest control sprays one little line at the base of sink and walks out.Exposed electrical wiring everywhere around property (not code compliant).Unregistered, untagged, abandoned vehicles all over property with rodents in some.People entering the exit gate causing auto accidents (blind corner). People exiting entrance gate causing accidents. Management refuses to address this with residents.Office personnel don't answer the phone. You are on your own here. OAK PARK of ****** is very unsafe and Management does not care and tells YOU to call the cops instead of them addressing the resident safety concerns/problems. The word around the apartment is it's now called "***********".

This is the worst management company. During the harsh winter in 2023 my apartment flooded, and I ask to end my lease after living with no walls and big fans to dry out the apartment. I was denied and offered a new apartment. The cost to break the lease was astronomical, so under the circumstances I accepted the new apartment with the understanding that my lease end date would not change. The end of my lease approached and I was informed that my lease had been extended until January. I was appalled and reached out to the Carroll management, and was informed that the issue would be resolved. ONLY to be ghosted and nothing was done. I refuse to live in an apartment complex overrun my criminals, and an increasing number of dangerous activity. But I was ignored, I was ignored and told if I want to move out I need to give 60 days notice or be charge eviction fees and other penalties. I feel as though I am being punished for not wanting to live in an apartment that left me exposed to the elements and now I am being scammed. This is the worst I have ever been treated

The absolute worst company ever. Management at the property I was renting is involved with criminal activities with other tenants. They knowingly put my life in danger and are retaliating against me for early terminating my lease. *** had an overwhelming amount of issues from day one of move in and I held my tongue and tried to deal with it..but the minute my life was put in danger at the negligence of the management I immediately had to leave. The treatment Ive received from the very beginning has been just disgusting disrespectful and absurd. ********* from *************** is an awful, dishonest, unapologetically disrespectful human being. This entire company need to just be shut down. How dare you put people kids and lives in danger and then do absolutely nothing about it but get upset and be ***** when they chose to leavebecause for **** a month theres no wayyyyyy anyone should have to live like that..honestly it doesnt even matter how much rent we pay..NO ONE should have to live like that.