Business ProfileforMr. Rooter Plumbing & Mr. Electric of Atlanta

10/3/22 was my first appointment for the repairs needed on my hose spigot. Today is 3/17/23 and I am still without a working hose, even though I have paid Mr ********************** $486.28. A manager, who is no longer with the company, told me that he was going to make the necessary repairs and refund me for the charge since it was for work done that was not necessary. Three weeks ago I had an appointment with a different plumber from Mr. Rooter for an evaluation. After 2 weeks with no word from Mr. Rooter, I called 6 times to follow up. Finally, ******, the new manager, agreed to come back out for another evaluation this morning. I got a call from him saying that something came up and he could no longer make it in the morning. Im hoping that he is able to come out this afternoon. In summation, it has now been 5 months since I called Mr. Rooter for what should have been a simple repair. I have now had 3 plumbers from Mr. Rooter (and hopefully soon a fourth) come out to my house to look at the hose spigot. I still have not received the promised refund. And most importantly I still do not have an operational spigot. I have had many rescheduled appointments with 3 of the 4 plumbers due to a variety of reasons from Mr. Rooter. Its beginning to feel like they are not concerned about their customers.Lastly- Id like to point out that this is the THIRD time that I have hired Mr. Rooter for a plumbing job at my home where the plumber that was dispatched could not complete the job. One plumber even came on to me in my own home. He was hired to install a faucet, and when he left I looked under the sink and there were visible gaps in the pipe connections. I currently do not see them as a professional firm and I am very displeased with the services I have received.