Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Crunch Fitness International has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Crunch Fitness International

      6000 Medlock Bridge Pkwy Johns Creek, GA 30022-8172

    • Crunch Fitness International

      6000 Medlock Bridge Pkwy # C30 Alpharetta, GA 30022-8168

    Business ProfileforCrunch Fitness International

    Fitness Center
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Crunch Fitness International has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Crunch Fitness International

        6000 Medlock Bridge Pkwy Johns Creek, GA 30022-8172

      • Crunch Fitness International

        6000 Medlock Bridge Pkwy # C30 Alpharetta, GA 30022-8168

      Location of This Business
      6000 Medlock Bridge Pkwy, Johns Creek, GA 30022-8172
      BBB File Opened:
      1/1/1983
      Years in Business:
      41
      Business Started:
      1/1/1983
      Alternate Business Name
      • Sportslife Health Club
      • Sportslife/Crunch
      • Crunch Fitness
      • Excelsior Fitness
      Business Management
      • Mr. Keith Worts, CEO
      • Ms. Alison Kraus, Executive Assistant
      • Mr. Jason Breen
      • Ms. Julian Torok
      Contact Information

      Principal

      • Mr. Keith Worts, CEO

      Customer Contact

      • Ms. Alison Kraus, Executive Assistant
      Additional Contact Information

      Fax Numbers

      • (770) 984-0201
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/08/2024

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      On November 27, 2023 I cancelled my Crunch membership in ****************, **. I moved quite far away and wasnt using the gym anyways. I signed a cancellation form and paid out the next month in advance. Reviewing my credit card they charged me $19.99 again on 1/24 and are also attempting to charge me $32 dollars currently but I have my card locked so they cant steal my money. I am not going to take another 2 hour drive back to this location to cancel again - I already have. I need this cancelled.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ram Gowd

      1 star

      10/23/2021

      They charged me $2200 for the personal trainer classes that I did not take. I have asked them to cancel my sessions but they continued to charge me. I have gone to the gym multiple times and I was asked to come in at a different time to talk to a specific person to cancel the personal trainer sessions and to hold my membership due to the pandemic. I have asked them to email the form but they did not. When I asked them why they did not email me the form they said to check my inbox if not there then they will send it the following week.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.