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Business ProfileforBrightwell Payments, Inc.
At-a-glance
Customer Complaints
18 complaints closed in last 3 years
10 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 4401 Northside Pkwy NW Ste 560, Atlanta, GA 30327-3084
- BBB File Opened:
- 2/8/2000
- Years in Business:
- 14
- Business Started:
- 12/29/2009
- Business Incorporated:
- 12/29/2009
- Accredited Since:
- 7/27/2023
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:30 PM
- T:
- 8:30 AM - 5:30 PM
- W:
- 8:30 AM - 5:30 PM
- Th:
- 8:30 AM - 5:30 PM
- F:
- 8:30 AM - 5:30 PM
- Sa:
- Closed
- Su:
- Closed
Service
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Contact Information
Customer Contact
- Isabel Saldarriaga, Compliance Director
- Additional Contact Information
Email Addresses
- Customer Service
Customer Complaints
18 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ravi S
02/12/2024
Brightwell Payments, Inc. Response
02/13/2024
Dear *********,
We hope this message finds you well. We sincerely apologize for the inconvenience you have experienced with sending money transfers. We understand the frustration and inconvenience this may have caused you, and we appreciate your patience and understanding.
Our team is thoroughly investigating the issue and identifying the root cause of the problem. We are taking immediate steps to rectify the situation and ensure that such incidents do not occur in the future. We are committed to providing you with a seamless and reliable money transfer service, and we deeply regret any inconvenience caused.
To address your specific concern, we have implemented a series of measures to improve the efficiency and reliability of our money transfer system. Our technical team is working tirelessly to resolve any underlying issue, and we are confident that you will not encounter any further difficulties in sending money transfers.
We value your feedback and take your concerns seriously.Should you encounter any further issues or have any questions, please do not hesitate to reach out to our customer support team. We are available to assist you and ensure that your money transfer experience is smooth and hassle free.
Once again, we apologize for any inconvenience caused and we thank you for your understanding. We remain committed to providing you with the best possible service and look forwards to serving you in the future.
Warm regards,
Brightwell Payments
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