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Find a Location

Atlanta Chimney Doctor, LLC has 1 locations, listed below.

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    Business ProfileforAtlanta Chimney Doctor, LLC

    Chimney Cleaning
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/14/2006

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Atlanta Chimney Doctor, LLC's commitment to you, the homeowner, is outstanding customer service and job quality. 

    Products & Services

    This company offers:residential and commercial chimney sweep services, chimney restoration and repairs,shrouds,leak repair,caps,relining,masonry, tuck-pointing, dryer vent cleaning, safety inspection, flashing repairs, gas log sales, service and installation,crown seals, rain pans, wood burning appliances and stoves.

    Business Details

    Location of This Business
    3008 Jiles Rd NW, Kennesaw, GA 30144-1102
    BBB File Opened:
    6/15/2006
    Years in Business:
    27
    Business Started:
    7/23/1997
    Accredited Since:
    7/14/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    8:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Chuck Conner, Owner
    Contact Information

    Principal

    • Mr. Chuck Conner, Owner

    Customer Contact

    • Mr. Chuck Conner, Owner
    Additional Contact Information

    Fax Numbers

    • (770) 429-8238
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a chimney sweep

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Craig M

    1 star

    01/10/2024

    We called Atlanta Chimney Doctor owner, ***********************, to inquire about having a new chimney cap installed and having the fireplace panel inserts replaced. He asked when was the last time we had our prefabbed fireplace cleaned, to which I said never. He said he would first need to come out and clean it and inspect it, for $349. Upon completion of the cleaning and inspecting, we were told that there had been a chimney fire before and that if it were his house he wouldnt burn a wood fire in it. ***** recommended we install gas logs, as they would be safe to use. He quoted us $3,421.00 to replace the chimney cap, install gas logs, and replace the back fireplace panel insert, and reattached the side fireplace panels. I agreed and said to move forward and used ***** to send him a $521.00 deposit on 11/27/23.On 12/11/23 two of ************** showed up to do all the work. Wife wrote them a check for $3,421 and they were gone. When I got home to inspect the work, I noticed that the left side fireplace panel was still not reattached correctly. When my wife asked the worker about it, he told her that was normal and that they are supposed to lean in. I emailed ***** pictures of it on 12/12/23 to see if he would come back out to repair/replace the left side panel and he agreed he would. On 12/19/23 he didnt show back up as his dispatcher said he would, and when I called him, he said he had it on his schedule for 12/28/23 at 4pm. Ok, fine, Ill see you then. On 12/28/23, no show, no call, nothing. I texted him again on 12/29/23 and said I guess you will reschedule for ******** He replied yes, 1/8/24 at 4pm. On 1/8/24, again no show, no call, no text, nothing. I took two vacation days for the 12/28/23 and the 1/8/24 days for nothing. I texted ***** on 1/8/24 at 5:46pm basically giving up on him, he replied at 11pm later that night. His reply "there is nothing wrong with your stupid fireplace you have OCD". See my ****** and Yelp reviews for pictures and proof.

    Atlanta Chimney Doctor, LLC Response

    01/17/2024

    I had a death in my family and this review is wrong! We did everything you asked us to do to a tee and your wife was very happy and Im sure you are enjoying your new gas logs! This minor gap you spoke of is from the chimney fire affecting the smoke shield and is not a hazard! We took the effort to save you over $7000 for a new fireplace and you want to complain?

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