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Business Profile

Chimney Cleaning

Atlanta Chimney Doctor, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 3/42021 due to the water leak i called to this company and ***** the owner came by and after inspection said that the Chimney Cap needs to be replace for total of $1021, with $521 Deposit he schedule for 3/12/2021 installation date which was done and paid in full. after i repaint and repair the ceiling and the floor, on recent storm i hade a huge water leak again from exact same area, i tried to call company as well as ***** cell phone but was no respond and mailbox was full which did not accept any more massages, i sent them an email and describe the issue but still no respond at all. he said it has !0 years warranty and it is appeared on his work proposal.

    Business Response

    Date: 01/16/2023

    Our phones have been covered up and would be glad to check out your chimney problem at no charge! Please call for appointment!

     Thanks,

    ***** / Owner 

  • Initial Complaint

    Date:01/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************** installed a chimney fan on my chimney (roof). He charged me over $4000. He handed me the electrical switch to the fan upon completion and said it will only cost $200 to install the switch and to find an electrician to install the fan switch. I have spent years trying to find an electrician to install the switch for the chimney fan. The lowest price was $1800. I have since been advised (by another chimney company) that the chimney fan was not necessary and that I should get my money back. I called ***** several times over the years and he just yells at me and says ** calling the wrong electricians. ***** owes me $4000. I used my fireplace for the first time this year with no issues and did not need the fan (which is just a prop because it has no electricity running to it.) I do not want this happening to anyone else in the future.

    Business Response

    Date: 01/06/2023

    This situation has already been dealt with through the BBB and was settled in my favor, "MARKED AS SATISFIED" back several years ago.  I do not understand why this is being re-visited.  This job was done back in 2018 and paid on 1/23/2018.  She sent an email on May 14, 2021 that the electrician she hired was not able to do the electrical hook-up.  That is 3 years LATER.  

    The Exhaust Fan recommended and installed for the customer WAS necessary due to the ******************** not being to code per NFPA 211 Standards as the masonry chimney was too short and did not meet the "**** Rule" for safety standards.  The exhaust fan pulls the poisonous Carbon Monoxide fumes and other smoke out of the chimney when there is a wood burning fire in the fireplace.  Our Work Proposal clearly states "No Electrical" for the Enervex Exhaust Fan as shown on the attached Work Proposal/Estimate.  The customer was advised and recommended to hire an electrician to hook up the electrical part and that AT THAT TIME, it would probably cost around $200-$600 dollars, depending on the company she hired.  

    We are not certified electricians and therefore not allowed to hook this equipment up for electric power.

    Please let me know if there is any additional information needed to solve this on-going issue, which I find ridiculous.  Especially now that it is 2023.  

    ***********************, Owner

    Atlanta Chimney Doctor LLC

    ************

     

    Customer Answer

    Date: 01/06/2023

     
    Complaint: 18670493

    I am rejecting this response because:

    I was charged over $4000. The estimate does not show the entire amount that I paid! 

    I reached out to ***** several times explaining that NO electricians would do the job of attaching the exhaust fan. I have a CO2 alarm and it never has alerted me since using the fireplace this winter. I was advised by another chimney company that the work was not what was needed. I have NEVER found an estimate to install a switch less than $1500. ***** gave me names of electricians and they would not do the job. 

    I will get supplemental documents from second company that viewed the fireplaces. 


    Sincerely,

    *********************************

    Business Response

    Date: 01/07/2023

    It was not our job to hire a electrician and she was happy when I was done! This was 7 years ago and its vert disturbing! I have done all I can do to help this customer!

    Customer Answer

    Date: 01/07/2023

     
    Complaint: 18670493

    I am rejecting this response because:
    ***** took advantage of me. 
    When I tried to reach him after the install of the fan ($ ********) he went on vacation to *******. In all subsequent conversations ***** becomes verbally abusive. 

    I was grossly over-charged for work that was not necessary and continues to be non-functional. Please see attached estimate from the only electrician willing to do the job. 

    Sincerely,

    *********************************

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