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Find a Location

Rick Case Auto, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Rick Case Auto, Inc.

      3190 Satellite Blvd Duluth, GA 30096-4616

      BBB Accredited Business
    • Rick Case Auto, Inc.

      11446 Alpharetta Hwy Roswell, GA 30076-3801

      BBB Accredited Business
    • Rick Case Auto, Inc.

      3180 Satellite Blvd Duluth, GA 30096-4616

      BBB Accredited Business
    • Rick Case Auto, Inc.

      2493 Pleasant Hill Rd Duluth, GA 30096-4325

      BBB Accredited Business

    Business ProfileforRick Case Auto, Inc.

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    76 complaints closed in last 3 years

    31 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/14/2001

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Rick Case Auto, Inc sells new and used automobiles.

    Products & Services

    New Car Sales, Used Car Sales

    Business Details

    This is a multi-location business.

    Find a Location

    Rick Case Auto, Inc. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Rick Case Auto, Inc.

        3190 Satellite Blvd Duluth, GA 30096-4616

        BBB Accredited Business
      • Rick Case Auto, Inc.

        11446 Alpharetta Hwy Roswell, GA 30076-3801

        BBB Accredited Business
      • Rick Case Auto, Inc.

        3180 Satellite Blvd Duluth, GA 30096-4616

        BBB Accredited Business
      • Rick Case Auto, Inc.

        2493 Pleasant Hill Rd Duluth, GA 30096-4325

        BBB Accredited Business
      Location of This Business
      3190 Satellite Blvd, Duluth, GA 30096-4616
      BBB File Opened:
      9/1/1985
      Years in Business:
      39
      Business Started:
      1/1/1985
      Business Incorporated:
      10/9/1987
      Accredited Since:
      3/14/2001
      Type of Entity:
      Corporation
      Alternate Business Name
      • Rick Case Mazda
      • Rick Case Hyundai Duluth
      • Rick Case Audi
      • Rick Case Hyundai Roswell
      Hours of Operation

      Primary

      M:
      By Appt. Only
      T:
      By Appt. Only
      W:
      By Appt. Only
      Th:
      By Appt. Only
      F:
      By Appt. Only
      Sa:
      By Appt. Only
      Su:
      By Appt. Only
      Business Management
      • Ms. Carol Barbour, Executive Assistant
      • Mr. Darren Stokes, Vice President of Human Resources
      • Ms. Betsy Friedman, Complaint Contact
      Contact Information

      Principal

      • Mr. Darren Stokes, Vice President of Human Resources
      • Ms. Betsy Friedman, Complaint Contact

      Customer Contact

      • Mr. Darren Stokes, Vice President of Human Resources
      • Ms. Betsy Friedman, Complaint Contact
      Additional Contact Information

      Fax Numbers

      • (770) 225-6950
        Primary Fax
      • (770) 418-1750
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      76 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      29 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sherry H

      1 star

      09/03/2024

      I purchased my vehicle in June 2024. My tag information was never processed. I had to apply for a temporary extension. I am currently at the end of this tag extension and I still do not have my tag. I have called multiple times to get information and nobody answers the phone or returns the call from my voicemail. The tag office states that nothing has been processed. Its been almost three months since Ive had my car and still no communication. I am very sad and sorry that I came to them.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

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