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Article provided by Moira Balangue, The Review Solution
For BBB Accredited Businesses in central Indiana.
More consumers are reading online reviews than ever before. 97% of consumers read online reviews for local businesses, and reading a positive review is the #1 factor in making a consumer feel positive about a local business (Brightlocal).
And while having an abundance of positive reviews online is important, how recently these reviews were written also makes a significant impact on consumer decisions.
In fact, almost 50% of consumers say that they only pay attention to reviews written within the past month (Brightlocal). This means that continually asking for feedback should be part of every business's process.
Knowing all this as a business, how can you get more reviews? Easy - just ask! 69% of consumers claim they left a business review after being prompted by the company within the last year (Brightlocal).
The customer does not have to download anything to their own device. The app is available for businesses to download from the Apple App Store or Google Play Store for mobile devices and Chromebooks, and it can also be downloaded for computers via the Mac or Microsoft app stores.
Once you, the business, have installed the app, just enter your customer’s name and mobile number to request a review by text message. You can also allow the app access to the contacts saved on your device, which means you can start typing in the contact's name and select the correct contact from the auto-suggest drop-down that appears.
For the customer, leaving a BBB review for the business is as simple as clicking the link in the text they’ve received and then writing and submitting the review.
Online reviews create customer trust, visit yourcustomerreviews.com to get started on using your BBB reviews app.
