Better Business Bureau® (BBB®) St. Louis has revoked BBB Accreditation of the following firms for violating BBB’s Accreditation Agreement: Midwest Exterior Products, LLC of Republic, MO and David’s Construction and Repair of Linn, MO.
BBB’s Executive Committee took these actions on February 20, 2024, upon recommendation of its Standards and Compliance Committee.
BBB contacted Midwest Exterior Products, LLC on numerous occasions between September 11, 2023, and January 24, 2024, regarding a consumer complaint which alleges failure to start a project and failure to provide a refund. The company has not responded to BBB’s requests for its position. BBB asked Midwest Exterior Products, LLC for its resignation as a BBB Accredited Business, but the company did not provide it.
BBB contacted David’s Construction and Repair on numerous occasions between July 1, 2023, and January 24, 2024, regarding a consumer complaint which alleges failure to provide a promised refund and failure to contact the consumer. The company has not responded to BBB’s requests for its position. BBB asked David’s Construction and Repair for its resignation as a BBB Accredited Business, but the company did not provide it.
BBB Accredited Businesses are required to respond to customer complaints and BBB inquiries, to make a good faith effort to resolve complaints, to honor arbitration decisions and to advertise honestly. Failure to do so is considered prejudicial to the best interests of BBB and private enterprise.
“Revocation of BBB Accreditation status is unfortunate. However, BBB takes enforcement of its standards very seriously,” said Michelle L. Corey, BBB St. Louis president and CEO. “Applicants for BBB Accreditation also must meet BBB standards and can be denied BBB Accreditation if they fail to comply.”
BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Consumers are urged to go to BBB.org to search for BBB Business Profiles or find contact information for their local BBB.
