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Better Business Bureau is warning about Manufacturing Dreams Corporation, doing business as Dream A Pillow, which has earned an “F” rating with the BBB. On its website, the company claims to turn any picture into a pillow. Despite the company’s claim that each pillow comes with a 100% satisfaction guarantee, consumer complaints to the BBB tell another story.
BBB initially contacted the company regarding their business practices in February of this year and has not received a response to date. Within just a few months of BBB creating a report, consumer complaints began to spike against the company. As of June 9, 2023, BBB has received complaints from 42 states with losses averaging $54. Complaints allege Dream A Pillow takes payment for purchases that are never received or only partially fulfilled. Consumers tell BBB service requests are ignored, or the company refuses refunds.
Credit card companies have an allotted timeframe where consumers can dispute fraudulent charges. Most of the recent complaints are from orders placed in December. The company makes promises of delivery to the consumers until they are outside of the time frame allowed. This is a common tactic used to avoid chargebacks.
One consumer told BBB, “I purchased a "Create A Custom Lifesize Pillow" for a total of $323.99, on December 4, 2022, as a gift and was told that I would receive it in about 6 weeks. Today is March 2, 2023, and I never received anything. I have emailed, called, left messages and I have not received any type of communication back. Today, March 2, I just tried again, and it sent me to voicemail and now the voicemail was full, so I could not leave another message today. I want my money refunded back to my credit card; I am no longer interested in receiving the pillow.
Monica Horton, a spokesperson for the BBB of North Central Texas, said, “I would encourage consumers to resist the temptation to click on ads while scrolling through their social media accounts because scammers use digital advertising. Instead, make a note of the website and do your research prior to placing an order with anyone. In this situation, we have an “F” rating for this company. We hope it may prevent others from having the same bad experience described in the 188 complaints received in less than six months.”
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Online purchase scams are ranked the #1 riskiest scam, according to the 2022 BBB Scam Tracker Risk Report.