BBB Scam Alert: Scammers target older adults, try to steal personal info
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BBB received reports from older adults saying they received text messages posing as the U.S. Department of Health. Others received emails stating they qualified for a payment and to click on a link to claim a check. The bottom line is don’t respond to a text, email or phone call from a sender that is unfamiliar, even if it looks official or from a respected agency.
These schemes often manifest as someone impersonating a respected agency or government entity, like the Social Security Administration or police, insisting a potential victim act immediately or face consequences. In fact, a research report released by the Better Business Bureau, FINRA Investor Education Foundation, and the Stanford Center on Longevity found that the top reason people said they lost money was because the scammer “seemed official.”
Adults aged 65 and over reported losing a median of $350 in 2019 when falling victim to a scam – which was more than double the loss across all age groups ($160). However, seniors 65 and older are more likely to walk away from a scam and avoid financial loss, with one in four seniors reporting a loss this past year (versus one in three across all ages).
Scammers will constantly change their tactics to catch people off guard. Here are some tips for seniors to protect against scams:
- Don’t be afraid to contact someone. Reach out to a family member, neighbor, or a company or organization you trust for advice. Research shows that individuals who are living alone, widowed, or feeling isolated from others are more likely to engage with and lose money to scammers. If a scammer tries to keep you on the phone or rush you to a decision, hang up and ask someone for advice.
- Avoid “miracle” product claims that can protect you or your home from disease. Companies targeting older consumers with products and services claiming to protect from diseases like COVID-19 are shams without a proven cure. Don’t just believe testimonials on a company’s website; instead, research the company and product through trusted organizations like the Better Business Bureau.
- Be wary of offers sounding too good to be true. They won’t help you get ahead. Scammers look for individuals looking to “catch up” or “get ahead” financially, and if your retirement was affected by the market's ups and downs – don’t panic. Periods of high emotion are rarely the right time to re-evaluate your financial future. Instead, take a deep breath and contact a trustworthy broker or financial advisor.
- Be smart and aware. Knowing about the scams out there significantly reduces the likelihood of financial loss. When someone contacts you about an “amazing opportunity,” it’s easier to separate fact from fiction.
Review reports from other consumers at BBB.org/ScamTracker. You can help protect your friends and family by passing on what you’ve learned!
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