Business ProfileforDavy Knapp Photography, Inc

My boyfriend and I won a couples portrait photoshoot that included an overnight hotel stay at the ******* Suites by Hilton Downtown Amarillo and a $1,000 credit certificate towards purchasing portraits. The experience at the studio was pleasant and as to be expected, however upon completion of our photoshoot and attempted check in to the ******* Suites, we were informed by the front desk representative that our reservation had been canceled by “**** *****” and they had no options to offer us as they were sold out. We were instructed to make contact with **** ***** photography to put us up in one of their partner hotels, however after calling the only number available online for the company, and the automated number that had called us to confirm originally, we were able to make no contact. We ended up paying out of pocket for a hotel room, on top of the gas expenses for a 5 1/2 hour trip from Southern Oklahoma into Amarillo, Texas. A free trip turned into a very expensive waste of time. Both my boyfriend and I are full time workers with a child. Not only did we take off of work, but we afforded childcare for our daughter so that we could get these portraits taken. To cancel an existing reservation the same day that you have a client in front of you is not only shady, it is poor practice. Additionally, to have an answering machine that is out of service during hours that your clients will be checking in and out of hotels for reservations made by your company is deplorable service. I fully intend to make your other clients and those who might make the mistake of booking with you in the future aware of the experience that we had. I would hope we would be offered reimbursement for the hotel that we had to purchase, but seeing past reviews, I’m not expecting this. Thank you, and do better **** *****.