BBB Tip: How to hire a mover you can TRUST

Look up Business Profiles for moving companies on BBB.org. Look for BBB Accredited Businesses, which have met BBB's standards of trustworthiness and reliability. Additionally, consider checking the American Moving and Storage Association (AMSA) or Canadian Association of Movers (CAM) for reputable movers. Many BBB Accredited movers are also AMSA ProMovers or CAM Members. Note the length of time a company has been in business and read reviews from previous customers. 

Ensure the mover's credentials and professional memberships are legitimate. Ask for proof of licenses, insurance, and affiliations with reputable industry organizations. In the U.S., certified movers will be registered with the Federal government and have a U.S. Department of Transportation (DOT) number, which you can verify by going to the DOT website. The American Trucking Association also offers a Promover certification and a Certified Moving Consultant certificate for salespeople.

Obtain at least three written estimates from different movers, preferably based on visits to your home. Though most professional movers do give quotes over the phone, it's still a good idea to get written documentation of all the services you are receiving. Be cautious of estimates that seem too good to be true. Ensure that both parties understand and document any changes.

Find out how and when payment is required. Many movers request a deposit to secure your moving date, with full payment due before delivery. Find out what your payment options are and what payment method is available.  You may want to tell your bank that you are relocating if they notice increased or unusual charges on your credit card.

While reputable movers are trained to handle belongings with care, some damage may occur during the move. Be sure to inquire about inadmissible and non-protected items, such as hazardous materials, jewelry, currency, etc. Determine what your homeowners' insurance policy covers and what is/is not covered under your replacement valuation protection. If you are arranging for other workers to be in and out of your home, consider documenting the conditions before and after access in case any property damage occurs. 

Confirm your mover provides full-value protection insurance for lost or damaged possessions. Understand the coverage limitations and consider additional coverage for high-value items such as wide-screen televisions.

Take cash, coins, jewelry, photographs, and important papers with you or ship them separately using a shipping service with tracking numbers and insurance.

Familiarize yourself with federal regulations and resources provided by organizations like the Federal Motor Carrier Safety Administration (FMCSA) in the United States and the Canadian Association of Movers. These resources offer valuable insights and checklists for hiring qualified movers and ensuring a smooth relocation process.