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It seems like everyone is trying to get their hands on the latest trending toy, the Labubu. Scammers are taking notice and selling counterfeit merchandise or creating fake websites with no real products to sell.
BBB Scam Tracker has 71 reports and counting from people who thought they were purchasing authentic Labubus, but they turned out to be counterfeit, or they didn’t receive anything at all.
Several consumers have shared their experiences on BBB Scam Tracker:
“This company marketed on sites like TikTok stating that they are a confirmed site and seller for Labubus. I placed an order for my daughter’s birthday thinking I found a legitimate seller. To my surprise the site no longer exists; I only found this out after a month had passed without me receiving my purchased items…”
“I purchased 6 items that were advertised as 100% authentic PopMart Labubus. Shipping said it would take 7-14 business days; it took well over a month. In this time, I was in constant communication with [name redacted] asking for the status of my shipment and asking if this was a scam - they said it was in transit and it was not a scam…items received are knockoff counterfeit Labubu dolls, made in very poor quality...”
The United States Consumer Product Safety Commission also issued a safety warning regarding counterfeit Labubu dolls, which can pose a danger to children due to their small size and the possibility of them breaking into small pieces that can become choking hazards.
If you’ve experienced a scam when purchasing Labubus or another toy, you can report it to BBB Scam Tracker to warn others.
