Business ProfileforTulip World

I placed 3 different orders with this company. 2 orders for bulbs, 1 for plant materials. Of the 2 bulb orders, both arrived with dried or shriveled bulbs. I planted them anyway. Each of the bulb orders contained 3 bulbs. One order was for an Asiatic hybrid bulb variety, none of those ever came up. The second 3 bulb order was for Casablanca lily bulbs. I was able to get 2 of the bulbs to grow but not the 3rd. I ordered Astrantia root materials in the number of 3 pieces as well,, none ever emerged. I contacted the company well after the period of time that I should have been seeing emergence and growth. The person who replied, told me that I needed to allow them time to grow. I told this person that I had owned greenhouses previously and had given them a long window to emerge before contacting the business. I asked if they were using culled materials from other businesses and selling them as quality materials and he said that they were not. He said that they could only offer replacements if the length of time for them to grow had passed. I told him I wanted no replacements, but would not be placing any future oders with them. This company should not be allowed to advertise as a business offering quality products, because that is not the case IMO and should be considered false advertising. This "company" needs to be investigated, as it is defrauding its customers IMO. I owned a greenhouse business previously and reputation is everything.

Hello,Thank you for reaching out to us and I'm sorry to hear you did not have a satisfactory experience with our company. We do state in our Grow Guarantee on our website and also on the back of all packing slips included in every shipment that if there are any concerns with the condition of the items, our company needs to be notified and emailed images within 5 business days of receiving. Since we do ship out live, viable plant material, after the 5 days, any damage could have been caused from incorrect storing or other damage that could have occurred after the items arrived. If the items are still deemed in good enough condition to plant, we do then ask that you allow proper time to grow, most items being 6-8 weeks since they are sold as roots/bulbs and need time to become established. If they are planted and fail to grow, the failure may have been caused by environmental factors or incorrect planting techniques, both out of our control which is why we do not offer refunds. We also do not offer replacements. If an item failed once, it may not be suitable for the particular climate it is being grown in. Our Grow Guarantee does state we offer merchandise or store credits only for items that failed to grow. This way our customers can choose to try the same item again or something that may be more suited to the planting environment. I do apologize you are unhappy with the policies but we do have them clearly stated at any time during the ordering process and also after the items arrive. For future reference, if you do have any concerns with the items condition upon arrival, we ask you send the images right away as our policy states and before they are planted. Once they are planted, we do not have the proof they arrived in poor condition and therefore treat the items as failure to grow which we only issue merchandise credits for. We ask you familiarize yourself with our Grow Guarantee prior to your next purchase so our team can better assist you during the proper timeline we require.