BBB Business Review

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This business is not BBB accredited.

Lightner & Lightner, Inc.

Phone: (608) 278-0800 Fax: (608) 838-0909 3817 Kipp Street, Madison, WI 53718 http://www.twomenandatruckmadisonwi.com


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Description

This company offers moving and packing services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lightner & Lightner, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Additional Complaint Information

Two Men & a Truck is a franchise of Two Men & A Truck U S A, Lansing, Michigan. Within our current three year reporting period, the Bureau has received a complaint alleging the company failed to move the customer's belongings within the specified timeframe, and that the company caused damage to the customer's belongings. The company answered the complaint, after a delay, and stated that the customer was given $250 as an adjustment.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lightner & Lightner, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 28, 1994 Business started: 05/10/1993 Business started locally: 05/10/1993 Business incorporated 05/01/1993 in WI
Business Management
Mr. Timothy Lightner, President Matthew Johnson, Operations Manager Ms. Alissa Nolden
Contact Information
Principal: Mr. Timothy Lightner, President
Customer Contact: Ms. Lisa Paley, General Manager
Business Category

Movers

Alternate Business Names
Two Men and a Truck
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.